UnityPoint Health

Family Support Specialist-Integrated Health Home

Requisition ID
Behavioral Health Services - Non-Nursing
3251 W 9th St
2520 UnityPoint Health Allen Hospital
Integrated Health Home
Scheduled Hours/Shift
Part-time; M- F; 20 hours per week
Work Remotely within the US
Work Type (Portal Searching)
Part Time Benefits


UnityPoint Health - Allen 

Black Hawk Grundy Mental Health Center

Part-time, 20 hrs./wk.; M-F


The Family Support Specialist is responsible to respond to the needs of families and children with a Serious Emotional Disturbance (SED) using a patient-centered approach which removes silos of care and supports an integrated system. The Family Support Specialist is responsible for providing support services and serving as a family advocate. Performs a wide range of tasks to assist families with their children’s recovery process and role model competency in ongoing coping skills.


To be eligible for this position you must be or have been the primary care giver for a child with a serious emotional disturbance (SED) or behavioral disorder.  To be considered the primary care giver the child must live with you or have lived with you so you can relate to the family experience of supporting a child with and SED or behavioral disorder.


Why UnityPoint Health?

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.



• Utilize and teach problem solving techniques with parents/caregivers.
• Engage family/caretaker as an alternative to emergency department or hospital care.
• Assist family to identify and develop social support networks.
• Assist family with medication and treatment management adherence.
• Connect families to peer advocacy groups, family support networks, NAMI and family psychoeducational programs.
• Teach and role model the value of a family’s recovery experience.
• Attend provider team meetings as necessary to ensure appropriate collaboration of services and treatments for the consumers.
• Assist with follow up and monitoring of care coordination plans and goals.
• Promote patient’s health and ensure that all personal health goals are included in person-centered care management plans.
• Participate in development of crisis plans.
• Monitor for potential crisis escalation and need for intervention.
• Conduct home visits, contact families by phone, attend meetings, staffings, care plan conferences, etc. related to enrolled members.
• Identify community resources that will help families reduce barriers to their highest level of health and success.
• Documentation of services using the Center’s Electronic Health Record and other Provider Portals as required.
• Participation in meeting performance measures and continuous quality improvement activities, including data collection, tracking, and analysis.


Minimum Requirements:

  • High School Diploma or Equivalent.
  • Must have been the primary caregiver for a child with a serious emotional disturbance (SED) or behavioral disorder
  • Valid driver’s license.
  • Complete Family Support Specialist Training upon hire.
  • Write, reads, comprehends and speaks fluent English.
  • Maintain patient confidence and protect operations by keeping information confidential.
  • Adhere to all policies and procedures set forth by UnityPoint Health and other funding sources.
  • Accomplish all tasks as appropriately assigned or requested.
  • Understand and utilizes the six core components of health homes written in the State Plan Amendment to serve members and document accordingly.


  • Experience working with families who have children with serious emotional disturbance or behavioral disorders.
  • Certified as a Family Support Specialist through the Iowa Board of Certification.
  • Knowledge of community resources.



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