RN Call Center
Unity Point Clinic
Monday- Friday, 8:30a-5p
Rotating Weekends and Holidays
Full-Time Benefits, 32 Hours/ Week
Ability to sit remote in certain regions
**Position may sit in Cedar Rapids, Des Moines, Sioux City, or Peoria, IL**
We are adding staff to our growing RN Call Center!!
The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends.
Primary Function and Relationship to the Total Organization:
My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.
Strategic Planning and Clinical Leadership
Ability to work as a team member, creating and maintaining effective working relationships.
Ability to understand and apply guidelines, policies and procedures.