UnityPoint Health

Peer Recovery Specialist

Requisition ID
Behavioral Health Services - Non-Nursing
1616 Cedar St
6020 UnityPoint Health QC Trinity
Eastern IA MH/DS Region- RYC
Scheduled Hours/Shift
1st Shift
Work Type (Portal Searching)
Full Time Benefits


The Recovery Support Specialist (RSS) is indirectly supervised by the Clinical Manager, Community Support Program and provides care to consumers utilizing the Robert Young Center principles of Trauma Informed Care.  The RSS serves as a member of an interdisciplinary team that provides recovery oriented in-home and community based services for adults with severe mental illnesses.  The RSS provides comprehensive case management and psychosocial rehabilitation through an outreach-oriented set of service activities. The RSS provides crisis intervention, maintain accurate clinical documentation, and demonstrate Trinity’s principles and values when interacting with clients, families, visitors, physicians and coworkers.


Essential Functions/Responsibilities:


% of Time


Consumer Services

Assures that all consumers receive clinically sound triage/referral and ongoing consumer services for behavioral health needs.

·        Collects information necessary to develop an accurate assessment of each consumer

·        Participates in the development of the consumer treatment plan.

·        Provides mentoring, individual and group support, and teaches self-advocacy and motivation through feedback.

·        Provides assertive community outreach and sustained efforts to engage individual clients.

·        Provides linkage to mental health services and programs including but not limited to psychiatric services, medication management, and representative payee.

·        Evaluate the consumer’s treatment plan through follow-up assessment and recommends adjustments based on clinical findings.

·        Identifies available support systems to meet the needs of each individual client.

·        Delivers high quality care appropriate to the age and educational level of the client.

·        Responds to crises situations by providing direction, recommendations, and crises intervention.




Clinical Excellence

·        Utilizes peer mentoring and support, Wellness Recovery Action Plan (WRAP) facilitation, access to National Alliance on Mental Illness (NAMI) and their signature programs (Peer Connections, In Our Own Voice, Family to Family) to motivate clients towards wellness and recovery goals.

·        Maintains accurate, concise, current clinical documentation.  This includes but is not limited to all phone conversations, requests from the client, changes in the clinical conditions and all consultations with team members.

·        Integrates ethical principles, evidence based practice, and research findings into all areas of practice.

·        Establishes and maintains good working relationships with the medical, educational, and the social services community.




Client Education

·        Utilizes a holistic approach to determine teaching methods appropriate to the individual client.

·        Provides psycho-education to clients and families regarding their illness, medications, and/or treatment plan to supplement information provided by health care professionals.

·        Conducts individual, family, and group trainings.

·        Evaluate the client’s understanding of information provided and ability to follow through.




Basic UPH Performance Criteria        

·        Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·        Demonstrates ability to meet business needs of department with regular, reliable attendance.

·        Employee maintains current licenses and/or certifications required for the position.

·        Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·        Completes all annual education and competency requirements within the calendar year.

·        Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.








Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

·        Leverage the skills and abilities of each person to enable great teams.

·        Collaborate across departments, facilities, business units and regions.

·        Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment: 


·        Connect with each person treating them with courtesy, compassion, empathy and respect

·        Enthusiastically engage in our work.

·        Accountable for our individual actions and our team performance.

·        Responsible for solving problems regardless of the origin.

Champion Excellence:

·        Commit to the best outcomes and highest quality.

·        Have a relentless focus on exceeding expectations.

·        Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

·        Embrace and promote innovation and transformation.

·        Create partnerships that improve care delivery in our communities.

·        Have the courage to challenge the status quo.




Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.



·   Requires a BA, BS, BSW in behavioral healthcare  services related field; or

·   A certificate of psychiatric rehabilitation from a DHS approved program plus a HS diploma and 2 years’ experience in providing mental health or human services; or

·   A minimum of five (5) years supervised experience in mental health or human services and a HS diploma.

·   A Certified Recovery Support Specialist (CRSS) and in good standing with the Illinois Alcohol and Other Drug Abuse Professional Certification Association (or the ability to become certified as such) plus one year experience providing mental health services


·   Must able to read, write, and communicate effectively.

·   Must have a lived experience with mental illness.



·  CRSS certification within 1 year of hire.

·  Basic Life Support (BLS) certification.

·  Crisis Prevention Institute (CPI) training within 6 months of hire.

·  A Certified Recovery Support Specialist (CRSS) and in good standing with the Illinois Alcohol and Other Drug Abuse Professional Certification Association (or the ability to become certified as such) plus one year experience providing mental health services






·  Demonstrated ability to apply critical thinking and problem-solving abilities to a wide range of client situations.

·  Able to accurately collect and assess information, understand ethical standards of behavioral healthcare, and utilize teaching/learning theories. 

·  Demonstrated excellent communication skills (orally and in writing) and presents self in a professional manner.

·  Able to establish effective consultative relationship with health care providers, outside agencies, co-workers, and the community. 

·  Able to work sensitively with clients. 

·  Able to handle multiple priorities, maintain composure under stress, and adapt to a fast paced changing environment.

·  Proficiency in the use of computer programs including Microsoft Office and Electronic Medical Record (EMR) applications        



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