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ERS Specialist - Human Service Center
Full-Time, Benefitted - Various Hours
Position exists to provide crisis intervention services/assessment/evaluation & stabilization/case management in a primarily community-based and team environment to primary mental health consumers.
Values/Attitudes: Assisting consumers to obtain employment, food, clothing, safe housing, disability benefits, medical care, skilled clinical services and teaching them the skills to take care of their basic needs are part of the treatment process which is recovery.
A basic understanding of symptoms, causes and treatment of mental health problems and substance abuse problems.
Knowledge of active listening, motivational interviewing, community reinforcement approach, and crisis intervention techniques and skills.
Knowledge of how to gather and review information to gain understanding of an individual’s current life situation and history that is necessary to create a diagnostic impression, intervention and referral source.
Has basic knowledge of the DSM4TR and it’s use, knowledge of crisis theory; intervention techniques.
Suicide Assessment: can demonstrate appropriate utilization of Columbia Suicide Assessment.
Adherence to Rule 132.
Knowledge of importance to responding to ALL calls as able in order to provide support to all in need of emotional support, unless alternate clinical plans have been approved by Director or Medical Director.
Knowledge of ED/PPD, County, etc., personnel and knowledge of how to complete ‘rounds’, engage in relationships, seek out feedback and provide feedback (as clinically indicated). This includes follow up on a minimum of 80% of contacts with consumer and referrals (as clinically indicated).
Exercises judgment and decision-making that is clinically safe, logical and deliberate.
Basic knowledge of medications used to treat addictive illness and mental health.
Knowledge of specific agency resources (and how to access them).
A thorough knowledge of community resources for social support and how to access each.
Able to understand and articulate the relationship between symptoms, goals and therapeutic interventions.
Ability to use active listening, and provide Motivational Interviewing, Community Reinforcement Approach and Crisis interventions as prescribed by program, clinical supervisor, psychiatrist and situational requirements.
Demonstrate appropriate utilization of Columbia Suicide Assessment.
The ability to drive approximately 50 miles/day; and, the ability to negotiate one’s self in consumers’ homes and community.
Ability to appropriately apply the values/attitudes associated with crisis intervention and case management accountabilities with consumers, referrals, and staff.
Maintains required monthly productivity with in 3 months of employment.
Establishes and maintains effective therapeutic relationships with clients/significant others and community. This includes ‘rounds’, with Proctor’s, Methodist’s and OSF’s Triage in the ED, PPD, County and additional sites that may be added as services are identified.
Provides ‘ride-alongs / Shadowing’ as opportunity to share knowledge, build relationships and market services.
Maintains fidelity to program specific requirements.
Assesses pre and post outcomes for each ERS contact.
Effectively applies Evidenced Based Practices.
· Choice and explanation to consumer for method(s) being used, e.g. MI, CRA, CI
· Documented plan for use of method and consumer needs in service documentation
· Evidence of adherence to model.
· Monitor effectiveness of chosen method.
· Active listening/Motivational Interviewing
Performs actions that demonstrate accountability:
· Practices within legal and ethical guidelines of organization and/or discipline
· Uses available resources and asks for help
· Follows mandatory safety and infection control procedures and guidelines and uses prescribed safety equipment as needed, to include no smoking by self or consumers on property (vehicles).
· Respond to HSC request for assistance 100% of time or call supervisor for back up if unavailable.
Values/Attitudes: Assessment and treatment planning are consumer-centered and ongoing. Information is gathered throughout the intake and treatment process and integrated to create a coherent and dynamic understanding of the consumer.
Learns FOCIS, the agency clinical documentation system, timelines, content requirements and treatment plan audit tool. A basic knowledge of computers and keyboard is required.
Ability to gather information and ability to understand an individual’s current life situation so as to create a plan and goals by assisting in gathering information necessary to:
· Refer to safe housing
· Refer to financial / public entitlements
· Refer to medical / dental care
· Refer to educational / vocational services
· Refer to legal supports
· Refer to substance abuse and Mental Health Services
Continuing assessment and reassessment of consumers which meets established agency requirements, including sufficient documentation of symptomology and functioning levels to support the diagnosis, LOCUS/ASAM score Columbia to include follow up on 80% of consumers.
Completes service documentation and Columbia prior to leaving shift, unless approved by supervisor.
Produces service documentation that accurately reflects content of clinical activities relevant to treatment plan/review. Also:
· Ensures chart forms are used correctly.
· Ensures documents are signed correctly with signature and date (CDBG Forms)
· IMPORTANT: Uses only agency approved abbreviations.
· Documents late entries according to agency policy.
· Corrects mistaken entries according to agency policy.
· Sufficient documentation to support service and length of time.
End enrollment data should be entered in FOCIS as soon as treatment within a program has reached a discernible end.
Values/Attitudes: Honest and open and respectful communication is necessary among all members of the agency and with the people we serve. We demonstrate interest in the viewpoint of others and pay close attention to information provided.
Learns how to communicate through email, interoffice mail, voicemail and FOCIS.
Knowledge of role as a team member to include community teams such as PPD, County, ED’s, etc.
Knowledge of (and adherence to) accepted ethical and behavioral standards of conduct and continuing professional development, ongoing.
Knowledge of cognitive deficits/symptoms and substances and their impact on communication and behaviors.
Ability to work in a team environment in ERS and in Community.
Demonstrates an understanding of information provided through questions, responses and application.
Communicates use of leave time and plans with team for care of consumers and coverage.
Recognizes and conveys essential information to appropriate parties as evidenced by shift exchange and follow up with community referrals and supports.
Utilizes problem-solving techniques to prevent conflict and promote discussion between, staff, community consultants/referrals and consumers.
Ability to read and comprehend clinical data, procedural manuals, traffic rules and regulation/maps.
· identify, respond and educate about the stigma of serious mental illness and addiction
· to present/respond one-on-one with consumers, families and community resources/referrals, etc.
· maintain appropriate treatment boundaries with consumers and their families
· use terminology the consumer understands
· recoginze, respect and effectively deal with values and cultural beliefs of consumers, their families and community resources and referrals.
· demonstrate courteous, respectful and caring behavior toward consumers, visitors, staff and outside contacts, all that we come into contact all the time.
Demonstrate (knowledge of and) adherence to accepted ethical and behavioral standards of conduct and continuing professional development. Initially reads and signs off on the agency book re: Corporate Compliance & Ethics.
Independently handles communication in a manner that decreases conflict and helps others to grow and learn on an ongoing basis.
Responds to email and voicemail from staff and clients every working day.
Attend and participate in team meetings on a regular basis.
Reports essential consumer information to members of the team and referral sources (as confidentiality allows) within the required timeframe.
Reports promptly any critical or unusual situations and complete incident reports as defined.
Utilizes appropriate channels of communication when resolving conflict with all that contact is made.
Performs actions that demonstrate accountability (based on observation, peer reports, consumer and community feedback):
· Practices within legal and ethical guidelines of organization and profession/discipline.
· Uses available resources.
· Asks for help.
Values/Attitudes: Consumers are best served in a setting where staff have ongoing opportunities to review clinical work and improve skills. Supervision is a critical component of providing good clinical care.
Administrative systems that support the job to be performed.
· electronic timekeeping
· mileage reimbursement when using own vehicle
Understanding value of ongoing supervision in providing clinical care.
· Follows through on assignments
· Adheres to deadlines
· Comes prepared to supervisory sessions.
Ability to meet attendance requirements of position and on time.
Ability to report clinically relevant information in supervision and to adapt clinical work in accordance to direction provided during supervision.
Attends, participates and is actively prepared for individual supervision as scheduled.
Uses leave time in a manner benefiting personal and team needs, giving adequate notice for leave.
Completes timesheet in a timely and accurate manner.
Identifies and submits opportunities or suggestions for improvement and participates in performance improvement.
Fulfills training and education requirements:
· Attends yearly, mandatory trainings
· Attends Recovery Support training modules as assigned by supervisor (RS I-BA or MA only).
· Maintains credentials as necessary.
· Maintains valid driver’s license and insurable driving record as necessary.
· Maintains personal automobile insurance when driving personal vehicle for agency business.
Education and/or Experience:
Prefer Bachelor’s degree in behavioral health care or allied fields. Will accept five years’ experience in behavioral healthcare in lieu of degree. Requires basic computer skills and familiarity with a Windows environment.
Ability to drive approximately 50 miles/day and, the ability to negotiate one’s self in consumers’ homes and apartments.