Our team members are the compassionate core of who we are and how we serve. Every day we strive to live out our vision statement of “Best outcome every patient every time” through living out our FOCUS values of Foster Unity, Own the Moment, Champion Excellence, and Seize Opportunities.
At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation’s fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.
Want to know about our culture and benefits? Click here to find out more: https://uphtotalrewards.com/.
Recovery Support Technician
New Leaf - Human Service Center
Full-Time or Part-Time, 2nd Shift
Position exists to provide clinical support to team and external/internal customers and to help ensure the security of consumers and physical plant.
Values/Attitudes: A secure and supportive living arrangement is part of the treatment process which is recovery.
A current understanding of program requirements for your unit as detailed in residential RST checklist per shift.
Learn emergency and non-emergency procedures specific to each facility.
Learns and follows all universal precautions and infection control protocols.
The ability to perform all aspects of job in a safe manner for self and others.
The ability to respond to emergency situations in a calm and decisive manner.
Ability to collaborate with individuals in generation, implementation and revision of the Personal Wellness Plan through facilitation, coaching and motivational enhancement.
The ability to provide educational information on Integrated Illness management and recovery (I-IMR). And to develop behavioral plans incorporating Compensatory Adaptation Training techniques and contingency management reinforcement.
The ability to recognize and report all potential safety and maintenance issues to the appropriate parties within the agency.
The ability to address security issues with consumers in a respectful and non-confrontational manner.
The ability to obtain a CPR certification.
The ability to obtain Food Service Certification, if required.
Performs periodic walk-through of entire facility, notes/reports any problem areas and responds to immediate needs.
Ensures doors and windows are closed/locked at appropriate times.
Acquires and maintains Food Service Certification as required by program.
Answers facility phones and appropriately responds to various situations, while maintaining confidentiality.
Develops and maintains the elements of the Personal Wellness Plan.
Provide advocacy for the individual in a way to promote personal goal achievement.
Performs housekeeping and dietary tasks.
Takes and records temperatures of meals.
Takes and records refrigerator temperatures, if requested.
Maintains accurate census at all times and consumer sign-in sheet.
Continuously surveying the environment of status of residents (no sleeping).
Monitors for contraband being brought into the program.
Communicates with correct agency contacts or other emergency services as dictated by situation.
Performs actions that demonstrate accountability:
· Practices within legal and ethical guidelines of organization and/or discipline
· Uses available resources and asks for help
· Follows mandatory safety and infection control procedures and guidelines and uses prescribed safety equipment as needed.
Values/Attitudes: Skilled clinical services promote recovery.
Knowledge of importance of welcoming new consumers and family, and orienting them to the program.
Have an understanding of the symptoms and behaviors associated with SMI and CD.
Basic knowledge of psychotropic medications and potential side effects used to treat SMI and SA.
Receives training to operate and maintain a breathalyzer, blood pressure cuff, determine pupil dilation, and conduct UR drop.
General knowledge of suicide and the warning signs.
Knowledge of opiate overdose signs and symptoms.
General knowledge of Active Listening, Motivational Interviewing and Strength-Base Case Management.
General knowledge of respective Crisis Plan and budget for each resident.
Learns FOCIS, the agency clinical documentation system, timelines and content requirements.
The ability to effectively listen and establish rapport with consumers and families, and compassionately understand/respect differences.
The ability to recognize the warning signs associated with suicide and to respond.
Ability to recognize signs and symptoms of an opiate overdose.
The ability to assess and report (verbally) on progress and activities of consumer to other program RST, recovery specialist or supervisor.
Exercises judgment and decision-making that is clinically safe, logical and deliberate.
The ability to maintain appropriate treatment boundaries with consumers and their families.
Ability to deal with issues requiring flexibility and judgment to resolve customer or program situations; and to prioritize job assignments.
Able to operate and understand results of a breathalyzer test, determine blood pressure, determine pupil dilation, and conduct UR drop.
The ability to facilitate a group, following a set curriculum.
Orients consumers to program:
· Follows orientation protocol
· Provides for security of resident’s personal property until an inventory of consumer’s belongings has been completed.
· Inventory of consumer belongings occurs within 2 hours of resident’s arrival or temporarily secured.
Communicates and works with consumer toward goals identified on treatment plan in association with recovery specialist within limits of their role and responsibility.
Completes a Resident Progress Checklist.
Communicates with RS regarding consumer’s activities, progress, concerns via email, communication log, or in person.
Operates and understands results of a breathalyzer test, determines blood pressure, determines pupil dilation, and conduct UR drop. Documents results.
Observes consumers self administration of scheduled and PRN medications using 2 identifiers, documents per program protocol.
Completes shift log documentation prior to end of shift.
Completes service documentation in FOCIS system within 3 business days of occurrence.
Produces service documentation that accurately reflects content of clinical activities relevant to treatment plan/review. Also:
· Ensures chart forms are used correctly.
· Ensures documents are signed correctly with signature and title.
· Uses only agency approved abbreviations.
· Documents late entries according to agency policy.
· Corrects mistaken entries according to agency policy.
Maintains required monthly productivity.
If required, effectively facilitates a group-
· Begins group on time.
· Demonstrates ability to manage disruptions, flow and atmosphere of group where as residents can constructively learn and interact.
· Demonstrates evidence of adequate preparation.
· Enforces group rules appropriately.
· Gives appropriate feedback.
· Keeps group focused on topic.
Values/Attitudes: Honest and open and respectful communication is necessary among all members of the agency and with the people we serve. We demonstrate interest in the viewpoint of others and pay close attention to information provided.
Knowledge of communication through email, voicemail and FOCIS.
Knowledge of role as a team member.
Knowledge of (and adherence to) accepted ethical and behavioral standards of conduct and continuing professional development.
Ability to work in a team environment.
Ability to conduct self in a manner that promotes trust among others, ability to avoid gossip, ability to guard confidential information.
Recognizes and conveys essential information to appropriate parties in a timely manner.
Independently handles communication in a manner that decreases conflict.
Utilizes problem-solving techniques to prevent conflict and promote discussion.
Ability to read and comprehend clinical data, procedural manuals, traffic rules and regulation/maps.
Ability to demonstrate courteous, respectful and caring behavior toward consumers, visitors, staff and outside contacts.
Interactions promote trust with both consumers and other staff; respects confidentiality; avoids gossip or other disrespectful behavior.
Responds to email and voicemail from staff and clients every working day.
Attend and participate in team meetings on a regular basis.
Reports essential consumer information to members of the team within the required timeframe.
Reports promptly any critical or unusual situations and complete incident report before end of shift.
Utilizes appropriate channels of communication when resolving conflict.
Values/Attitudes: Consumers are best served in a setting where staff have ongoing opportunities to review clinical work and improve skills. Supervision is a critical component of providing good clinical care.
Administrative systems that support the job to be performed.
· electronic timekeeping
· absence protocol
Understand the value of team meetings in providing clinical care.
Ability to report clinically relevant information in RST meetings and to adapt clinical work in accordance to direction provided during supervision.
Ability to meet attendance requirements of position, including meetings and training.
Ability to follow directions, protocols, expectations in written and verbal format.
Accepts constructive feedback and conforms to the directions.
Is trusted, does not gossip, guards against the inappropriate disclosure of confidential information.
Dependable; completes assignments, including meeting productivity and service documentation requirements.
Participate in residential team meetings regularly to assist recovery specialist in treatment plan reviews and updates.
Uses leave time in a manner benefiting personal and team needs, giving adequate notice for leave in accordance with program guidelines (2 weeks).
Comes to work as scheduled.
Comes to work appropriately dressed.
Completes timesheet in a timely and accurate manner.
Identifies and submits opportunities or suggestions for improvement and participates in performance improvement.
Fulfills training and education requirements:
· Attends yearly, mandatory trainings
· Maintains valid driver’s license and insurable driving record as necessary.
· Maintains personal automobile insurance when driving personal vehicle for agency business
· Specific training as required:___________
Education and/or Experience:
HS/GED. 1 -2 years related experience is preferred: CNA, Psychiatric Aide or other behavioral health fields. A valid driver’s license and good driving record are required (first and second shift only). Requires basic computer skills and familiarity with a Windows environment.
The ability to go up and down stairs several times throughout shift. The ability to drive, as program requires.