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Recovery Support Specialist
Brighter Days Ahead - Human Service Center
PRN - Weekends
Position exists to use own recovery experience to provide support to the recovery of others and help improve the human service system.
Values/Attitudes: Assisting club members with referrals and linkage to obtain employment, food, clothing, safe housing, disability benefits, medical care, skilled clinical services and teaching the skills to meet their basic needs as part of their recovery.
A basic understanding of symptoms, causes and treatment of mental health and substance abuse problems.
Introductory knowledge of active listening.
Knowledge of how to gather and review information to gain understanding of an individual’s current life situation and history that is necessary to assist the individual.
Able to identify individuals at risk of harm to self or others and link to clinical treatment staff.
Exercises judgment and decision-making that is safe, logical and deliberate.
Knowledge to assist individuals who present in a crisis situation.
Knowledge of specific organization resources (and how to access them).
A thorough knowledge of community resources for social support and how to access each.
Maintains awareness of activities, safety and security throughout the building during work shift.
Ability to appropriately apply the values/attitudes associated with recovery.
Establishes and maintains effective relationships with center members, visitors and other organization staff.
Effectively facilitates group/classes by (if applicable):
· Beginning and ending on time.
· Demonstrate adequate preparation by reviewing content and have materials ready.
· Enforce group rules appropriately.
· Give feedback in a manner that supports effort towards recovery.
· Keeps the group focused on the topic.
· Use role playing and practice skills.
Performs actions that demonstrate accountability:
· Practices within legal and ethical guidelines of organization
· Uses available resources and asks for help
· Follows mandatory safety and infection control procedures and guidelines and uses prescribed safety equipment as needed
Ability to tell recovery story in a relevant manner for the situation.
Presents for work appropriately attired, demonstrates good personal hygiene and ready to work.
Values/Attitudes: Assess each situation, intervene, assist and refer in a manner which supports an individual’s self-directed plan of recovery.
A basic knowledge of computers and keyboard is required.
Continuing assessment and reassessment of club members and provide sufficient documentation to characterize the situation, staff response and notification of others, if appropriate.
Completes service documentation within work shift.
Produces service documentation that accurately reflects content of activities relevant to the specific situation. Also:
· Ensures forms are used correctly.
· Ensures documents are signed correctly with signature.
· Uses only organization approved abbreviations.
· Corrects mistaken entries according to organization policy.
Values/Attitudes: Honest, open and respectful communication is necessary among all members of the organization and with the individuals with whom we have contact. We demonstrate interest in the viewpoint of others and pay close attention to information provided.
Learns how to communicate through email, interoffice mail and voicemail.
Knowledge of role as a team member.
Knowledge of (and adherence to) accepted ethical and behavioral standards of conduct and continuing professional development.
Knowledge of cognitive deficits and their impact on communication.
Ability to work in a team environment.
Demonstrates an understanding of information provided through questions, responses and application.
Communicates use of leave time and plans with team for center coverage.
Recognizes and conveys essential information to appropriate parties.
Utilizes problem-solving techniques to prevent conflict and promote discussion.
Ability to read and comprehend correspondence from supervisor and other organization staff, procedural manuals, building management guidelines and traffic rules, if applicable.
· identify, respond and educate about the stigma of serious mental illness and addiction
· to present/respond one-on-one to club members and visitors
· maintain appropriate interpersonal boundaries with club members and visitors
· use terminology the club members understands
· recognize, respect and effectively deal with values and cultural beliefs of club members and visitors.
· demonstrate courteous, respectful and caring behavior toward club members, visitors, staff and outside contacts.
Demonstrate (knowledge of and) adherence to accepted ethical and behavioral standards of conduct and continuing professional development. Initially reads and signs off on the agency book re: Corporate Compliance & Ethics.
Independently handles communication in a manner that minimizes conflict.
Responds to email and voicemail every working day.
Attend and participate in team meetings on a regular basis.
Reports essential club member information to members of the staff within the required timeframe.
Reports promptly any critical or unusual situations and completes incident reports as defined.
Utilizes appropriate channels of communication when resolving conflict.
Performs actions that demonstrate accountability (based on observation, peer reports, club members feedback):
· Practices within legal and ethical guidelines of organization.
· Uses available resources.
· Asks for help.
Values/Attitudes: Club members are best assisted in a setting where staff have ongoing opportunities to review their work and improve their skills. Supervision is a critical component of providing good assistance to others.
Administrative systems that support the job to be performed.
· electronic timekeeping
· mileage reimbursement (if applicable)
Understanding value of ongoing supervision in providing assistance to club members.
· Follows through on assignments
· Adheres to deadlines
· Comes prepared to supervisory sessions.
Ability to meet attendance requirements of position.
Ability to report relevant information in supervision and to adapt work in accordance to direction provided during supervision.
Attends, participates and is actively prepared for individual supervision as scheduled.
Uses leave time in a manner benefiting personal and team needs, giving adequate notice for leave.
Completes timesheet in a timely and accurate manner.
Submits mileage reimbursement requests to be signed by supervisor, on a monthly basis (after the last day of the month).
Identifies and submits opportunities or suggestions for improvement and participates in performance improvement.
Fulfills training and education requirements:
· Attends yearly, mandatory trainings
· Obtains and maintains certification credentials as necessary.
· Maintains valid driver’s license and insurable driving record as required.
· If driving is role of position, maintains valid driver’s license, personal automobile insurance when driving personal vehicle for organization business.
Education and/or Experience:
Actively involved with own mental health recovery plan and have developed a recovery story willing to share in appropriate situations.
Ability to maneuver the primary activity areas of center to monitor day-to-day operations.