UnityPoint Health

  • Volunteer Coordinator- Grinnell, IA

    Requisition ID
    Patient Services
    11333 Aurora Ave
    9400 UnityPoint at Home Affiliate
    SN Visits- Hosp- DM
    Scheduled Hours/Shift
    Monday through Friday, hours may vary
    Work Type (Portal Searching)
    Part Time Benefits
  • Overview

    UnityPoint At Home

    Volunteer Coordinator 

    Monday-Friday (Hours Vary)

    .4 FTE (16 hours a week)

    Part Time Benefits 

    Grinnell, IA 


    Plan, implement, and maintain a volunteer program to meet the needs of families/caregivers, as well as regulatory requirements for the Medicare Conditions of Participation. Recruit, retain, and supervise volunteers involved in the hospice volunteer program. 


    Essential Functions/Responsibilities:

    Essential functions are the duties and responsibilities that are essential to the position (not a task list).  o not include if less than 5% of work time is spent on this duty.  Be specific without giving explicit instructions on how to perform the task.  Do not include duties that are to be performed in the future.  Duties should be action oriented and avoid vague or general statements. 

    % of Time



    Quality of Care

    •        Provide information to individuals and community groups about hospice volunteer services.

    •        Supporting hospice community education efforts through use of volunteers for presentation or other activities in the community

    •        Prepares monthly and annual service reports.

    •        Acts as liaison between hospice staff and volunteers.

    •        Participates in quality assurance and performance improvement activities as assigned.

    •        Attend regular IDT meetings and complete IDT documentation.

    •        Facilitates community awareness and support of UnityPoint at Home volunteer program.

    •        Acts as liaison between hospice staff and volunteers.

    •        Participates in quality assurance and performance improvement activities as assigned.

    •        Attend staff meetings and other meetings as assigned and appropriate.

    •        Participate in orientation and training of new employees working in the hospice program.

    •        Prepare service reports as requested by Clinical Manager.

    •        Assures volunteers and volunteer program meets Hospice Conditions of Participation.

    •        Enter hospice volunteer frequency orders as needed.

    •        Maintain a record-keeping system in SharePoint which includes services delivered and actual time involved.


    30 %

    Program Management

    ·        Recruitment, screening and retaining volunteers to meet the needs of patients/ families and the hospice program

    ·        Educate volunteers in accordance with hospice regulatory requirements and education standars.Develop and maintain the orientation and training of volunteers.

    ·        Identifying and responding to patient/ family volunteer needs by matching volunteers with skills need

    ·        Advocating for the utilization and integration of volunteers into the interdisciplinary team and liaise between team members and volunteers as needed to ensure patient and family needs are met

    ·        Plan and implement volunteer support meetings and recognition.

    ·        Promoting retention of volunteers through recognition, education and support

    ·        Providing on-going supervision and competency evaluation of volunteers

    ·        Ensuring accurate documentation of volunteer hours and services

    ·        Evaluate volunteer program services annually and provide recommendations for development,      improvement, or expansion.

    ·        Develop strategies for evaluation of the volunteer program

    ·        Calculating and documenting the monetary value of volunteer hours and cost savings based on information from the Independent Sector or state resource

    ·        Maintain sufficient number of volunteers to provide administrative and direct patient care.

    ·        Ensuring volunteer personnel files are current and complete

    ·        Develop and deliver educational programs and materials for all volunteers.  Conducts a minimum of 4 educational components per year for all current volunteers.

    ·        Assures volunteer’s compliance with agency policies and procedures.



    Clinical Excellence

    ·        Responsible for completion of communication tasks and activities in a timely manner. This would include, but is not limited to: responding to email, voicemail or telephony messages, promptly, accurately, and professionally; attending staff meetings as scheduled or viewing videotapes of those meetings; asking questions of team members and supervisors when needing clarification about various day-to-day issues or patient needs; and reviewing employee communication pieces, to stay aware of UnityPoint at Home programs and initiatives.

    ·        Sustain Person Centered Care model by completing formal training on the curriculum. Use Patient Center Care philosophy and tools in clinical practice. Satisfactory achieve acceptable level of performance review annually.

    ·        Meets measures as determined and required for job productivity and performance improvement.

    ·        Maintain regular and consistent attendance at work.

    •     Behave in a manner consistent with Mission, Vision, Values and Expectations for Excellence.

    •     Maintain compliance with OSHA, Accreditation Standards and Risk Management guidelines.

    •     Maintain compliance with Personnel policies and procedures.

    •     Behave in a manner consistent with all Corporate Compliance policies and procedures.

    •     Perform other duties as requested by Clinical Manager or Coordinator to facilitate the smooth and effective operations of the office.

    ·        Carry out other assignments as may be appropriate.


    30 %

    Basic UPH Performance Criteria        

    ·        Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

    ·        Demonstrates ability to meet business needs of department with regular, reliable attendance.

    ·        Employee maintains current licenses and/or certifications required for the position.

    ·        Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

    ·        Completes all annual education and competency requirements within the calendar year.

    ·        Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.



    Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.



    Demonstration of UPH Values and Standards of Behaviors

    Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

    Foster Unity:

    ·        Leverage the skills and abilities of each person to enable great teams.

    ·        Collaborate across departments, facilities, business units and regions.

    ·        Seek to understand and are open to diverse thoughts and perspectives.

    Own The Moment: 


    ·        Connect with each person treating them with courtesy, compassion, empathy and respect

    ·        Enthusiastically engage in our work.

    ·        Accountable for our individual actions and our team performance.

    ·        Responsible for solving problems regardless of the origin.

    Champion Excellence:

    ·        Commit to the best outcomes and highest quality.

    ·        Have a relentless focus on exceeding expectations.

    ·        Believe in sharing our results, learning from our mistakes and celebrating our successes.

    Seize Opportunities:

    ·        Embrace and promote innovation and transformation.

    ·        Create partnerships that improve care delivery in our communities.

    ·        Have the courage to challenge the status quo.



    Minimum Requirements

    Identify items that are minimally required to perform the essential functions of this position.

    Preferred or Specialized

    Not required to perform the essential functions of the position.





    Associates degree in business or related field or equivalent work experience.









    Minimum of two years’ experience working with patients/families/caregivers through death and dying issues








    Valid driver’s license when driving any vehicle for work-related reasons.


    Valid Mandatory Reporter course completion by state(s) requirement








    Mature individual supportive of the Hospice concept.


    Previous volunteer experience.


    Strong interpersonal skills.


    Ability to take initiative and exercise independent judgment, decision making and problem solving expertise.


    Ability to work as a collaborative team member.


    Ability to understand and apply guidelines, policies and procedures.








    Use of usual and customary equipment used to perform essential functions of the position.




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