UnityPoint Health

  • Cisco Voice Engineer

    Requisition ID
    2019-59305
    Category
    Information Technology
    Location
    US-IA-Des Moines
    Address
    6100 Thornton Ave
    Affiliate
    9010 Administration
    City
    Des Moines
    Department
    Enterprise Communications
    State
    IA
    FTE
    1.0
    FLSA
    Exempt
    Scheduled Hours/Shift
    Monday - Friday, Days
    Work Type (Portal Searching)
    Full Time Benefits
  • Overview

    This position’s primary role is to function as a key technical resource on the Unified Communications projects, support day-to-day end-user and system operations, and to implement complex Unified Communications technologies. Unified Communication solutions include, but are not limited to; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems.

    Responsibilities

    Technical Resource

    • Performs configuration; deployment; testing; maintenance; monitoring and trouble-shooting of telecommunication and/or clinical communication solution components to provide a secure; high performance environment.
    • Provides quality assurance and testing of communications mediums and infrastructure components.
    • Serves as technical resource on a functional basis; for the resolution of complex telecom and clinical communication problems. Requires broad knowledge of video conference solutions; telecom systems; dial plans; switching architecture; clinical communication systems; structured cabling.

    Advanced Projects

    • Works on advanced projects related to the design and development of VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Plans projects; establishes timelines and completes cost analysis; including vendor comparisons.
    • Implements designs of all voice, video, messaging, communication, and call flows for the contact centers. Keeps an organized and accurate record of all circuit Ids; dial plans and toll-free numbers and associated numbering schemes.
    • Implements and supports converged technologies including; but not limited to IP Telephony; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems
    • Work with and escalate issues to maintenance vendors as appropriate.

    Qualifications

    Education:

    • Bachelor's degree or relevant experience

    Experience: 

    • Experience supporting large enterprise telephony solutions.
    • Experience supporting clinical communication systems
    • Experience supporting enterprise video conferencing solutions
    • Experience with the following communication platforms is preferred; CUCM, UCCX/UCCE, Unity, Vocera Communications.
    • SIP and VOIP knowledge and experience a plus.

    Skills:

    • In-depth knowledge of telecommunications networks.
    • Knowledge of voice network management systems for the collection of data and fault isolation and restoration.
    • Knowledge of voice test equipment preferred.
    • Excellent consultative and communication skills.
    • Demonstrated analytical ability and judgment.
    • Ability to work effectively with clients and other technical staff.

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