Description of Position:
Provide a “snapshot” or the principal purpose or focus of the position, consisting of no more than three to five sentences. This summary should provide enough information to differentiate the major function and activities of the position from those of other positions.
This position is responsible for providing support services for clients surrounding activities of daily living. Throughout the day work includes monitoring client activity, interacting with clients, and documenting client activity. This position assists with maintaining a therapeutic, safe environment utilizing the Robert Young Center guiding principles of trauma informed care.
Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.
% of Time
Key Accountability: Maintaining and Monitoring of Building
· Cleaning building, completing laundry, stocking supplies, and preparing food for clients
· Respond to calls and provide front desk coverage
· Completes safety rounding to maintain therapeutic, secure, and safe environment for patients/visitors/staff including enforcement of rules. Accurately documents safety rounds. Intervenes appropriately and therapeutically in crisis situations using crisis intervention preventions and trauma informed care.
Key Accountability: Client Care
· Demonstrate competence in recognizing and responding to patients physical, mental, emotional and developmental needs utilizing crisis prevention intervention and trauma informed care
· Demonstrates the ability to display compassion, empathy, and calmness in all interactions, including stressful interactions with clients/families/visitors/co-workers.
· Maintains a professional attitude and personal behavior which enhances the efficacy of the therapeutic environment through courteous interactions with all, showing compassion for the client and family, and ensure client privacy
Key Accountability: Technical/Administrative
· Complete admit & reentry process including admission paperwork and check in of client belongings
· Complete urine screens
· Document in paper & electronic logs & charts
· Participate in shift change responsibilities.
Basic UPH Performance Criteria
· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Maintain current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Demonstration of UPH Values and Standards of Behaviors
Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities
· Leverage the skills and abilities of each person to enable great teams.
· Collaborate across departments, facilities, business units and regions.
· Seek to understand and are open to diverse thoughts and perspectives.
Own The Moment:
· Connect with each person treating them with courtesy, compassion, empathy and respect
· Enthusiastically engage in our work.
· Accountable for our individual actions and our team performance.
· Responsible for solving problems regardless of the origin.
· Commit to the best outcomes and highest quality.
· Have a relentless focus on exceeding expectations.
· Believe in sharing our results, learning from our mistakes and celebrating our successes.
· Embrace and promote innovation and transformation.
· Create partnerships that improve care delivery in our communities.
· Have the courage to challenge the status quo.
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
High School graduation (or GED)
Knowledge of proper food handling and preparation.
Mental health or substance disorder experience preferred
Possession of a valid Class “D” Iowa driver’s license or an equivalent license from the employee’s state of residence.
CPI (Crisis Prevention and Intervention) training, initial & yearly renewal
· Must have thorough knowledge of proper food handling and preparation
· Must have thorough knowledge of the federal drug and alcohol confidentiality law (42 C.F.R. Part 2) and the Health Insurance Portability and Accountability Act.
· Must have the ability to communicate effectively, orally and in writing in English.
· Must be able to deal effectively with mentally ill and/or substance abuse clients and a multi-disciplinary team of professional staff. Must have the ability to work in a situation with a high degree of physical and emotional strain.
· Ability to perform the physical demands of the position with or without reasonable accommodation where applicable.
· Ability to work a varied schedule to include some weekends, holidays, and overtime.
· Use of usual and customary equipment used to perform essential functions of the position.