UnityPoint Health

  • Patient Scheduler

    Requisition ID
    Registration and Scheduling
    500 John Deere Rd
    6020 UnityPoint Health QC Trinity
    Central Scheduling
    Scheduled Hours/Shift
    Mon, Thu, Fri 8:30 a.m. to 5 p.m.
    Work Type (Portal Searching)
    Part Time Benefits
  • Overview

    The Patient Scheduler will schedule tests and procedures for out-patients and in-patients.  The Scheduler will coordinate the exams according to preparation, patient convenience, doctor request and department guidelines.  When indicated , the scheduler will seek assistance from the RN Scheduler for any patient related issues or when the medical necessity determinations can not be resolved. The scheduler will also act as liaison between offices and other hospital departments.


    UnityPoint Health - Trinity, in the Quad Cities, is a regional integrated health care delivery system including four full-service hospitals in Rock Island and Moline, Illinois and Bettendorf and Muscatine, Iowa with a total of 584 licensed inpatient beds. Trinity’s hospitals, clinics, home health care agency, mental health center, health sciences college and residency program employ more than 3,000 employees. Together, we are working toward physician-driven, patient-centered care to achieve our vision of delivering the best outcome for every patient, every time.


    The Quad Cities is a connected, creative and prosperous bi-state community on the banks of the mighty Mississippi River. The region is made up of Davenport and Bettendorf in Iowa - Moline, East Moline, and Rock island in Illinois - and other surrounding communities. The Quad Cities is a great place to live and work. It offers something for everyone including arts and culture, amazing festivals and events, innovative and superior schools and universities, and quality healthcare. The Quad Cities is a premier destination for young professionals and families and sits only hours away from Chicago, St. Louis, and Des Moines.


    RESPONSIBILITIES/TASKS: TECHNICAL/ADMINISTRATIVE/CLINICAL:  Demonstrates competence in the skills, (processes, procedures, and equipment) necessary to carry out assigned duties as identified below.


    A. Schedules tests and procedures.

    1. Assigns day and time of appointment to office and/or patient.
    2. Enter accurate demographic information into computer.
    3. Enter schedule in computer in an accurate, timely manner.
    4. Gives information to office and/or patients on proper preparation for exams and tests.
    5. Schedules exams in proper sequence for optimum results.
    6. Knowledge of diagnostic testing and anticipated pertinent results.
    7. Use of resources when scheduling urgent tests.
    8. Distributes orders to appropriate personnel.
    9. Must be able to operate a multi-line telephone.

    B. Maintains good rapport with physician's office personnel.

    1. Assures that diagnosis parallels testing and works with office staff to determine medical  necessity of tests and refers unresolved issues to RN Schedulers or department lead


    TRAINING & EXPERIENCE: Training or equivalent experience computerized order entry and general clerical functions via computer.  On-the-job training necessary computer skills.  Previous medical/clerical experience with demonstrated proficiency is preferred.  Basic computer skills preferred.


    KNOWLEDGE, ABILITIES & SKILLS:  Knowledge of current testing and preparation is preferred.  Knowledge of current therapies and drugs is preferred. Must have ability to communicate well verbally with a variety of persons.   





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