The Financial Counselor assists with insurance coverage verification over the telephone with third party payers, including precertification requirements for all age groups of patients or guarantors. Assists customers with questions about their bills and provides financial assistance information. The Financial Counselor interviews and counsels customers about all aspects of the patient accounting and registration process.
This highly visible position must be aware of the importance and impact the position has on the hospital public relations. Positive human relations skills are necessary and required at all times.