The Patient Care Coordinator serves as a member of the Cardio Thoracic team. This position will be under the general supervision of the Physician and Clinic Manager. This person will assist the physician in the care and treatment of the patients. Rooming patients, taking vitals, triaging phone calls and assists in scheduling procedures and obtaining pre-authorizations will be required. Position will need to be flexible and able to multitask.
Greets all patients, families, physicians, and staff that present to the unit and answers the phone with a welcoming attitude and ascertains their needs. Communicates and coordinates any unresolved patient/family issues promptly to unit leadership. Engaged in assisting with the scheduling of procedures and obtaining pre-authorizations. Will be an appointed champion of patient satisfaction and improvement. Maintains accurate, up-dated health assessment on patients, Monitors patients vital signs as indicated, assesses need for health care intervention for walk-in services, orders tests with thorough explanation and preparation of patients. Timely and accurate preparation of patient charts on daily basis, making sure physicians schedule flows smoothly.
Medical Assistant or LPN program.
Certified Medical Assistant or LPN license in the State of Iowa.
Familiarity with PC’s and computerized nursing systems and tools, or demonstrated ability to learn.
Basic knowledge of insurance requirements and medical billing practices.
Prior experience working in a fast paced office setting preferred.
Must be able to multitask and enjoys a fast paced environment.