Greets all patients, families, physicians, and staff that present to the unit and answers the phone with a welcoming attitude and ascertains their needs. Communicates and coordinates any unresolved patient/family issues promptly to unit leadership.
Engaged in assisting with the scheduling of procedures and obtaining pre-authorizations. Will be an appointed champion of patient satisfaction and improvement.
Maintains accurate, up-dated health assessment on patients, Monitors patients vital signs as indicated, assesses need for health care intervention for walk-in services, orders tests with thorough explanation and preparation of patients. Timely and accurate preparation of patient charts on daily basis, making sure physicians schedule flows smoothly.