UnityPoint Health

  • Specialty Pharmacy Pharmacist Call Center

    Requisition ID
    11333 Aurora Ave
    9400 UnityPoint at Home Affiliate
    Home Care Coordination
    Scheduled Hours/Shift
    Monday-Friday 8a-5p
    Work Type (Portal Searching)
    Full Time Benefits
  • Overview

    UnityPoint At Home

    Specialty Pharmacy Pharmacist- Call Center

    Monday-Friday 8a-5p





    • Responsible for looking at the individual needs of each patient/customer and matching those needs to the many services UnityPoint at Home has to offer; utilizing other members of the home care coordination team as necessary to coordinate services outside of the specialized service line.
    • Processes all incoming work orders, interviewing client/referral source to secure demographic and financial and qualifying data, and securing verification and authorization of benefits (as appropriate).
    • Specializes in infusion and specialty pharmacy line, yet is responsible for having a basic knowledge of all service lines.
    • Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers.
    • Initiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.
    • Reads and validates physician’s prescriptions.
    • Contacts physicians or other prescribers to verify information on prescriptions to expedite processing the order.
    • Tracks order status and outstanding issues.
    • Consults with patients if needed regarding the use of medications and potential drug interactions.
    • Takes calls from customers regarding lost orders or dispensing errors.
    • Monitors and documents ongoing drug therapy including the assessment of therapeutic appropriateness of the choice of medications(s); therapeutic duplication, appropriateness of dose, frequency, and route of administration; adherence to drug regimen; potential drug, food or diagnostic test interactions of disease limitations to drug use; laboratory and clinical monitoring methods to detect drug effectiveness, side effects, toxicity or adverse effects; and preparing and maintaining clinical records.
    • Identifying appropriate outcomes of drug therapy.
    • Ensures appropriate documentation is maintained in accordance with regulatory requirements.
    • Reports accurate drug information to physicians, other professional personnel and public in a timely manner.
    • Instructs patient/family/caregivers in administration of the pharmaceuticals.
    • Provides patient, family, and/or caregiver education and information pertinent to pharmaceutical and related safety issues.
    • Complies with all FDA mandates and self-imposed manufacturer restrictions on particular medications, such as REMS programs.
    • Supervises the patient management program.
    • Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.
    • Establishes and maintains positive working relationships with current and potential customers and referral sources.
    • Builds and monitors community and customer/referral source expectations and perceptions of UPAH as a high quality provider of services; maintaining excellent customer service.
    • Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
    • Performs patient follow up phone calls as directed by manager.
    • On-call duties may be required on a rotation basis, weekend and holiday
    • Performs other duties specific to some service lines.
    • Maintains regular and consistent attendance at work.
    • Behaves in a manner consistent with company mission, vision and value statements.
    • Maintains compliance with OSHA, accreditation standards and risk management guidelines.
    • Maintains compliance with personnel policies and procedures.
    • Behaves in a manner consistent with all corporate compliance policies and procedures.
    • Performs other duties as requested by Intake/Home Care Coordination Manager/Specialty Pharmacy Manager to facilitate the smooth and effective operations of the organization.
    • Meets measures as determined and required for job productivity and performance improvement.
    • Employee is responsible for completion of communication tasks and activities in a timely manner. This would include, but is not limited to: responding to email, voicemail or telephone messages, promptly, accurately, and professionally; attending staff meetings as scheduled or viewing videotapes of those meetings; asking questions of team members and supervisors when needing clarification about various day-to-day issues or patient needs; and reviewing employee communication pieces, to stay aware of UnityPoint at Home programs and initiatives.



    • Bachelor’s degree in Science or Pharm D. degree.
    • Graduate of an accredited school of pharmacy.
    • Current unrestricted license to practice pharmacy in the state where service is provided.
    • Strong interpersonal skills.
    • Strong problem solving skills with previous customer service experience.
    • Basic knowledge of computer applications (i.e. Word, Excel) and operations.
    • Ability to work as a collaborative team member.
    • Ability to understand and apply guidelines, policies and procedures.



    • Two years previous pharmaceutical experience in home infusion or specialty pharmacy.
    • Knowledge of medical terminology, anatomy and physiology.
    • Knowledge of medical billing and collection practices.



    All staff are expected to participate in appropriate continuing education as may be requested and/or required by their immediate manager.  In addition, staff are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities.  All staff must attend mandatory educational programs.


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