Obtains and verifies demographic and financial information during the registration process to ensure the correct patient has been registered, pre-certification requirements have been met and signatures obtained on all associated paperwork. When registration functions are completed with accuracy this helps ensure patient safety through appropriate identification, maximum reimbursement for hospital charges and compliance with all state and federal regulations.
Interview patient/family member to obtain accurate demographic and financial data during the registration process.
Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
Answer questions about the registration process and provides information as needed.
Obtain and accurately document pre-certification or other necessary authorizations using established departmental insurance guidelines to ensure maximum financial reimbursement.
Ensure that medical necessity has been established (for Medicare outpatients) or that the patient signs waiver for non-covered services.
Education: High school graduate or equivalent.
Experience: Previous experience in a medical setting desirable. Working knowledge of medical terminology and third party payer is helpful. Typing skills 40-wpm or keyboard equivalent. Accurate data entry and spelling accuracy required. Previous customer service experience desirable.
License(s)/Certification(s): Medical Terminology preferred. Patient Access Certificate preferred.
Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused.