ENSURES PATIENTS RECEIVE COMPREHENSIVE SERVICES FROM ADMISSION THROUGH DISCHARGE
- Works with the counselor/therapist to provide complete case management services to patients. This includes conducting assessments, identification of problems, input into the individualized treatment plan, tracking patient progress, coordination of collateral contacts, and discharge planning.
- Facilitates various groups as needed and assigned with attention to achievement of the goal or process associated with each group.
- Accurately documents case management activities according to the policies and procedures of the IIAR.
- Is knowledgeable of and capable of providing emergency assistance in regard to inappropriate acting out behavior by any patient. Always attempts to utilize verbal redirection, interaction of other staff, utilization of quiet room, etc. before instituting emergency measures such as Code 99, restraints, etc.
- Is knowledgeable and capable of working with patients who present a dual problem, Mental Illness/Substance Abuse (MISA)
- Is able to perform all duties of a counselor as needed and assigned.ASSESSES PATIENT, PRIORITIZES CARE ACCORDING TO ACUITY AND DOCUMENTS APPROPRIATELY.
- Completes the Preadmission Assessment and admission paperwork thoroughly, recommends appropriate levels of care, communicates effectively with insurance companies initially and as needed throughout treatment stay and utilizes other resources as necessary.
- Makes appropriate referrals as necessary and facilitates the referral process for the patient.
- Demonstrates the ability to assess and utilize proper treatment interventions with MISA clients.
PROVIDES PATIENT AND COMMUNITY EDUCATION
- Gives lectures/education on assigned topics to patient and community populations as needed and as assigned.
- Demonstrates the ability to disseminate MISA specific information.
- May facilitate Family Program as directed if licensed or certified at the CADC level or higher.
IS ABLE PERFORM ALL DUTIES OF A CASE MANAGER
- Is knowledgeable of and appropriately institutes the daily program format on the adult and young adult unit. Heads, directs, or guides activities on the daily schedule to provide optimum treatment while instilling a sense of positive empowerment to patients.
- Serves as a resource person for the other case managers on the shift in order to ensure effective communication, coordination, and prioritization of the tasks associated with the shift. Ensures the effective interface between nursing, clinical and clerical.
- Provides that all patient contact and interaction is based upon inherent dignity, individuality, culture and beliefs of each patient. Patient care is provided in a compassionate, humane, and non-enabling manner.
- Provides patient care with attention/knowledge of age specific care.
- Is responsible for making sure information regarding all shift tasks is part of each team member awareness. Is responsible to his/her supervisor to report any areas of care that are not completed or were unable to be re-scheduled and gives direction to other team members to do the same
MAINTAINS EFFECTIVE COMMUNICATION AND TEAMWORK STYLE WITH CO-WORKERS AND OTHER DEPARTMENTS.
- Gives accurate, objective data during report to oncoming shift in supplement to RN report.
- Actively maintains open communication and demonstrates a cooperative, teamwork style with patients, significant others, other ARC staff members, other healthcare works, medical staff and community.
- Maintains computer proficiency so that order communications will be done in a correct manner. Stays abreast of Health IT updates and changes in regard to order/care planning.
- Demonstrates organizational abilities through correct prioritization of duties, efficient and appropriate usage of time, and effective communication between fellow staff.
MAY PROVIDE TRANSPORTATION SERVICES TO PATIENTS FOR OFF CAMPUS ACTIVITIES.
- Has and maintains a valid driver's license.
- Is knowledgeable of Runaway policy and procedures. Utilizes the cellular phone for business only and in an appropriate manner.
CLINICAL COMPETENCY AND PROFESSIONAL DEVELOPMENT IS MAINTAINED ACCORDING TO DEPARTMENTAL POLICIES AND PROCEDURES.
- Attends all 12 mandatory monthly staff meetings unless due to illness, vacation, or supervisor approval.
- Will have a valid CPR certification upon hire or will receive such within the first 90 days probationary period. Maintains a valid CPR certification during employment.
- Attends all equipment/technique training as needed.
- Reflects Proctor Hospital's Standards of Excellence by his or her services and activities
Adheres to IAODAPCA Code of Ethics.
- Completes all mandatory ARC and hospital education and testing. All tests must have a 70% correct or more score to demonstrate competence (unless a specific score other than 70% is indicated).
- Attends all 12 mandatory monthly case manager meetings unless due to illness, vacation, or supervisor approval.
- Maintains no less than 12, documented CEU’s of continuing education related to addiction care services per year.
- Will serve as a preceptor to all orienting Case Managers.