In partnership with the regional leadership team and system content leads, directs the activities of OSC in the region including:
G KEY RELATIONSHIPS
Expectations for Service Excellence:
Be committed to, and act as, an advocate of our mission, vision, values and goals.
Represent our organization in a positive and professional manner.
Communicate openly and honestly with everyone in the organization.
Be committed to meeting or exceeding customer needs and expectations.
Accept personal responsibility and accountability for my actions.
Be a positive influence on those around me.
Honor the worth and dignity of each person with whom I come in contact.
Value diversity within our workforce, our patients and our community.
Work efficiently and be accountable for appropriate use of resources.
Work positively with change, taking risks and being flexible.
Seek new learning and development opportunities.
Assist in the development of my co-workers.
Resolve issues by dealing with people directly to achieve mutual benefit.
See ways to use and enhance one’s skills/talents to create value for the organization.
Wear my name badge where it is highly visible.
Anticipate the wants and needs of the people I serve, and strive to meet or exceed their expectations.
Present a professional image consistent with the dress code policy.
Experience in presenting speeches and/or formal course work in communications.
Demonstrated knowledge of managed care principles.
Subject matter and/or content expertise in:
Medical Economics / Financial Analytics
Payment Mechanisms / Contract Capitation
Vendor Contracting / Group Purchasing / Physician Contracting
Physician Communication / Education Programs / CME
Ability to analyze and interpret complex data.
Highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates.
Excellent written and verbal communication skills.
Ability to work as a team member, creating and maintaining effective working relationships.
Ability to understand and apply guidelines, policies and procedures.
Bachelor degree and 5-7 years healthcare-related experience required; emphasis on operations, marketing and/or finance
MBA, MHA, or MPA preferred
General supervision is received from the UnityPoint ACO Administrator for OSC Program Management
Effective listening skills and ability required
Must be customer service oriented
Must establish and maintain rapport with all UnityPoint Health personnel and exhibit a pleasant attitude toward patients, staff and co-workers (C)
Perform effectively under high stress of continued demands and deadlines
Ability to perform multiple concurrent tasks subject to frequent changes
Ability to understand and deal effectively with problems and opportunities that arise in a complex multiprocessing environment
Exercises sound judgment, seeking advice when appropriate
Analytical ability to select from alternatives for use in developing optimum solutions, procedures and methods required to make decisions based on factual data
Aptitude for problem solving
Ability to deal with people effectively and respond professionally in all situations
Ability to negotiate and build consensus
Effective written and verbal communication skills
Works independently, takes initiative and possesses good organization abilities
Strong commitment to providing excellent customer service and continually looking for the best solution for the stakeholders served
Light work. Lifts up to 20 pounds on an occasional basis.
Sitting, standing, walking, stooping, talking, seeing, hearing, visual accommodation, bending, and lifting required.
Normal office surroundings.
Work occasionally requires travel to other UnityPoint Health facilities.
Precautions must be followed when working in any healthcare environment area.