Provides prompt, complete and reliable responses to Information Technology problems, questions and issues experienced by UnityPoint Health affiliates, as a key member of Technical Operations Center, and assists in implementing technologies to enhance the service provided by the IT division to the organization.
The goals of the Technical Operations Center are to:
- Reduce response time.
- Speed up time to recovery.
- Reduce the demand on existing teams
- Free up other staff to focus on capital projects, helping to insure the success and timely completion of projects by being more proactive by addressing alerts before they escalate to an actual issue.
The Technical Operation Center Engineer – Level I work collaboratively in a team environment to provide technical solutions for enterprise clients. The incumbent concisely communicates concepts to team members and clients with varying levels of technological understanding; is responsible for maintaining and understanding the business environment and business needs for internal and external customers in a 24x7x365 environment. The incumbent is expected to respond quickly and effectively to emergency and non-emergency situations; has an ability to work under minimal supervision and under pressure, acts with urgency, with efficient attention to details; participates in change-management, incident review and root cause analysis of outages, and helps to improve customer experiences.