UnityPoint Health

Clinical Registrar P

Requisition ID
2018-41813
Category
Registration and Scheduling
Location
US-IL-Peoria
Address
5401 N Knoxville Ave
Affiliate
5020 UnityPoint Health Methodist Medical Center
City
Peoria
Department
Patient Access
State
IL
FTE
0.6
FLSA
Non-Exempt
Scheduled Hours/Shift
2nd Shift 2:30p to 11:00p or 2:00p to 10:30p Rotating weekends and holidays

Overview

UnityPoint Health - Methodist | Proctor | The Point of Unity is You.

 

UnityPoint Health is one of the nation's most integrated health systems. We have a vision for healthcare, and it starts with you: "Best outcome for every patient, every time."

 

Through relationships with more than 280 physician clinics, 29 hospitals in metropolitan and rural communities, and home care services throughout its 8 regions, UnityPoint Health provides care throughout Illinois and Iowa.

 

We surround you with care that is coordinated between your doctor's office, hospital and in your home.

 

With almost 600 board-certified physicians backed by a dedicated team of healthcare professionals who combine high-tech medicine with genuine warmth and caring, UnityPoint Health - Methodist provides coordinated clinic, hospital and home-based care for patients in Central Illinois.

  

Clinical Registrar

 

UnityPoint Health-Proctor Campus

 

Shift: Part-time/24 hrs per week 2nd shift -2:00P-10:00P or 2:30P-10:30P with every rotating weekends &  holidays required

 

Summary:

 

Working in the Patient Registration Department, this position is responsible for collection of all demographic and financial information, cash collections, and performing certain diagnostic testing. Promote excellent customer service. Other duties as assigned.

Responsibilities

ENSURES THE TIMELY AND ACCURATE REGISTRATION OF PATIENTS BY OBTAINING AND PROCESSING DEMOGRAPHIC, FINANCIAL AND CLINICAL INFORMATION IN AN EFFICIENT AND PROFESSIONAL MANNER.

  • Greets patients and visitors in an appropriate and courteous manner, determining their need for assistance including directions, and escort or transport.
  • Determines the type of service the patient is to receive by reviewing physician orders, the outpatient services form, and the alphabetical patient listing and/or by questioning the patient.
  • Responsible for explaining and obtaining signatures on Consent for Treatment, Patient Financial Agreement, Privacy Notice (HIPAA), Important Message from Medicare and Advanced Beneficiary Notice.
  • Responsible for knowing and following the EMTALA (Emergency Medical Treatment and Active Labor Act) Federal Regulations.
  • Provides information to the patient/representative about billing, complaint process, Patient Rights and Charity Care application.
  • Accurately completes the Medicare Secondary Payor (MSP) questionnaire.
  • Correctly identifies and maintains competency on insurance plans from a matrix of over 125 contracts.
  • Escorts or transports patients and their belongings to their designated areas—ancillary departments, outpatient areas and ED rooms as warranted.
  • Obtains necessary registration, medical, financial, and demographic information on Pre-Registrations, Inpatients, Outpatients, Offsite registrations.
  • Consistently processes and enters all elgibility responses in STAR.
  • Accurately scans all required documents including drivers license and insurance cards.
  • Provides assistance in the collection of self-pay portion payments at the time of registration.
  • Identify those patients needing financial counseling referrals.

  

COLLECTS COPAYS AND DEDUCTIBLES FROM THE PATIENT USING SCRIPTING PROVIDED AND IN ACCORDANCE WITH DEPARTMENT POLICY AND EMTALA GUIDELINES.

  • Consistently collects and issues receipts for all patients.
  • Ensures accurate account numbers are listed with every payment accepted.
  • Accurately labels collection envelopes.
  • Ensures safe keeping of all cash, checks and charges received.
  • Refers patients to the Financial Counselor when financial arrangements need to be made.
  • Determines any outstanding balances from past visits.
  • Properly processes all credit card payments.
  • Consistently meets all collection goals determined by the department.

  

PERFORMS VARIOUS CLERICAL PROCESSES, INCLUDING PRE-REGISTRATION, PERFORMING TRANSPORT/COURIER SERVICE AND OTHER CROSS TRAINING FUNCTIONS OF THE DEPARTMENT AND ASSISTS ANCILLARY STAFF AS REQUIRED.

  • Enters the Quick Admit on the tracking board accurately and timely.
  • Pre-registers patients from a previous history in the Medical Center computer system.
  • Interviews patient's via telephone and records necessary information in the computer system.
  • Completes necessary forms required by facility and/or legal guidelines.
  • Prepares a file on each pre-registration ensuring that all componets are included.
  • Answers any/all questions the patient my have regarding his/her upcoming visit.
  • Takes the necessary steps to ensure that the pre-registered patient's file is routed to the correct destination, prior to the patient's arrival.
  • Gives accurate directions to departments or escorts patients to their room.
  • Properly assembles all paperwork and delivers to proper area.
  • Processes and returns patient's valuables as necessary, documenting transactions on the required form, depositing and withdrawaling them from the patient valuables safe.

  

DEVELOPS EFFECTIVE DECISION MAKING SKILLS AND OBSERVES AND PARTICIPATES IN THE DEPARTMENTAL OPERATIONS.

  • Works alternating shifts when necessary; is willing to work when needed other than previously scheduled times.
  • Demonstrates support for fellow employees by assisting in other areas of the department as determined by his/her supervisor.
  • Enhances workflow through successful collaboration of the job functions in all areas of the department.
  • Completes job assignments in a timely manner within shift to decrease customer waiting times.
  • Places organizational/department needs ahead of personal conveniences (breaks and lunches); committed to organizational/departmental goals; keeps management informed of conditions.
  • Demonstrates diplomacy and good judgement in selecting proper mode of communication.
  • Maintains composure, speed and accuracy during peak and slow periods.
  • Courteously accepts instructions and change from management and coordinators; adapts quickly to changing conditions and procedures.
  • Communicates with co-workers to ensure consistent high quality patient customer service.

Qualifications

 

 

Education

  • High School Diploma/GED preferred

  

Work Experience

  • 1-3 years of experience in/with Medical Terminology, up front collections with a variety of payment methods, obtaining and entering accurate insurance information, customer service in registration systems, Medicare/Medicaid and other payers, determining co-pay/deductible and their collections in Admitting, hospital patient registration, explaining payment options to the patient, state and federal requirements for worker compensation laws, state laws involved with public liability incidents. Preferred.

  

License and Certification

  • Not indicated

 

 

Required English Skills

  • Basic reading skills
  • Basic writing skills
  • Basic oral skills

 

 

Communication Skills

  • Ability to respond appropriately to customer/co-worker
  • Interaction with a wide variety of people
  • Maintain confidential information
  • Ability to communicate only the facts to recipients or to decline to reveal information
  • Ability to project a professional, friendly, helpful demeanor

 

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