UnityPoint Health

Patient Access Associate

Requisition ID
Registration and Scheduling
US-IA-Sioux City
2720 Stone Park Blvd
7520 UnityPoint Heath SC St Lukes
Sioux City
Patient Access- SLRMC
Salary Minimum
USD $11.56/Hr.
Scheduled Hours/Shift


Timely and accurate deposit of receipts and refunding monies due patients or insurance companies.

Facilitate the patient intake process by performing quality functions for registering patients into the hospital computer system. This highly visible position must be aware of the importance and impact the position has on the hospital public relations. Positive human relations skills are necessary and required to be exhibited at all times.

Part-time with benefits.


  1. Provides timely, courteous registration services.
  2. Ensures accurate registration and verification of patient information and updates patient information as appropriate, including precertification and approval requirements.
  3. Greets and receives incoming patients providing quality customer service.
  4. Facilitates patient registration through performance of pre-registration procedures.
  5. Completes scheduling of diagnostic and therapeutic services.
  6. Provides documentation in patient document file in accordance with department policies and procedures
  7. Performs clerical functions which support patient care and business services as designated by shift duties or as assigned by supervisor.
  8. Answers telephones, questions and refers patient calls to appropriate person.
  9. Attends and participates in scheduled department meetings.
  10. Is aware of hospital and department compliance requirements for federally funded healthcare program (e.g., Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or hospital administrative staff.
  11. Purposefully conducts all aspects of the job in an ethical manner in support of the hospital's commitment to ethical behavior in all areas of personal and professional activity
  12. Interacts with other hospital departments providing appropriate registrations as needed 
  13. Prepares deposit to be sent to bank. 
  14. Applies payments to patient accounts.
  15. Prepares cash report for accounting.
  16. Applies non-patient cash to general ledger accounts.
  17. Reviews credit balance patient accounts 
  18. Keys patient refunds into computer.
  19. Prepares check requests for insurance company refunds.
  20. Prepares cash and payment transfers.
  21. Receives vending receipts from Nutrition and Food Services. 
  22. Handles bank bags for Volunteer Services.
  23. Balances lock box deposit and prepares for data entry.


  • High School Graduate
  • 2 years of Customer Service experience
  • Machines: PC, Calculator, Copier, printer


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