UnityPoint Health

Security Officer

Requisition ID
2018-40984
Category
Safety and Security
Location
US-IA-Muscatine
Address
1518 Mulberry Ave
Affiliate
6110 UnityPoint Health Muscatine Trinity
City
Muscatine
Department
Security
State
IA
FTE
.6
FLSA
Non-Exempt
Scheduled Hours/Shift
Primarily weekends (2nd and 3rd shift hours) with exception of weekdays as needed. (24 hours per week)

Overview

The Security Officer is to provide a safe and secure environment for all of Trinity Medical Center properties, both on and off all of our hospital campuses.

  • Provides input in developing security procedures, which address the day to day physical investigative security needs of Trinity Medical Center.
  • Assists with patients, visitors, and staff as needed or requested.
  • Answers telephone and radio requests, and responds to such requests.
  • Records relevant calls, monitors security cameras, and other equipment as directed.

 

Successful completion of this work on a regular basis contributes to Trinity Medical Centers goal of quality patient care, also helping to provide for a safe and secure environment for patients, visitors, and staff.

Responsibilities

  • Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations; good public relations skills, including listening, providing clear explanations, giving accurate directions, displaying a helpful, accommodating attitude, and answering questions in a cheerful professional manner.
  • Integrates and demonstrates Trinity’s Mission, Vision, and Values and for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of Trinity Medical Center.
  • Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • Practice reflects knowledge of HIPAA, JCAHO, OSHA and other federal/state regulatory agencies guiding healthcare.
  • Demonstrates the ability to meet the department work schedule.
  • Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.
  • Must be able to correct decisions quickly, when resolving conflict or enforcing departmental/Medical Center policies.
  • Completes all necessary paperwork.
  • Responsible for overall security for Trinity Medical Center, to include off-campus locations.
  • Patrols the campus externally by foot, or motor vehicle in all weather and climate conditions. Issues tickets to staff not complying with hospital parking policy.
  • Monitors persons accessing the Trinity Medical Center properties, to determine whether or not they are present for legitimate reasons.
  • Records daily security activity pertaining to Trinity Medical Center and Department Policies and Procedures.
  • Assists with patients, visitors, and staff to insure consistent care and operation of the Health System.
  • Responsible for maintaining a safe environment on the Trinity Medical Center properties.
  • Must maintain and effectively cover all zones while on shift.
  • Ability to perform independently, within departmental policies and procedures, referring unusual circumstances and administrative problems to the appropriate Lead Officer or Manager.
  • Complete Security training and in-services as necessary.
  • Monitors and operates Surveillance and Access Control System.

 

PHYSICAL DEMANDS:

  • Frequent prolonged standing/walking.
  • Moderate physical effort (lift/carry up to 25 lbs).
  • Heavy physical effort (lift/carry up to 50 lbs).
  • Extremely heavy physical effort(lift/carry 50 lbs or more).
  • Occasionally lifts, positions, pushes, and/or transfers patients
  • Assists with lifting and moving patients.
  • Pushes/Pulls or moves/lifts heavy equipment/supplies.
  • Manual dexterity and mobility.
  • Occasional reaching, stooping, bending, kneeling, crouching.
  • Requires far and near acuity: ability to see clearly at 20 feet or more and at 20 inches or less.
  • Ability to physically restrain combative/non-compliant persons.

Qualifications

  • High School diploma or equivilant required.
  • Previous Security or Law enforcement experience preferred.
  • Valid Driver's License
  • CPR Certified (American Heart Association)
  • Must possess good judgement and good communication skills.
  • Must be honest, poised, alert, and able to handle stress and hostility while demonstrating positive consumer relations.

 

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