UnityPoint Health

Patient Service Representative- Cardiology Clinic

Requisition ID
2017-39123
Category
Registration and Scheduling
US-IA-Marshalltown
3 South 4th Avenue
Affiliate
2560 Marshalltown
Marshalltown
Department
Administration
IA
Salary Minimum
USD $11.36/Hr.
FTE
1.0
FLSA
Non-Exempt
Scheduled Hours/Shift
Mon.-Fri, 7:30am-4:30pm

Overview

 The patient service rep greets patients and visitors and provides courteous caring and professional assistance to all individuals contacting the clinic. They answers questions and provides non-medical information and/or directs to the appropriate person or department. The patient service rep verifies reason for visit, records arrival time of patient, receives appropriate personal, medical and financial information from the patient or his/her representative. The PSR is involved in flow of information throughout the clinic and assists staff members as requested.    

Responsibilities

The PSR must be familiar with OSHA and other employment-related regulations. Other duties include filing of medical records, telephone triage and other duties as directed by supervisor.  Demonstrated pleasant and customer-focused telephone techniques. Demonstrated proficiency in keyboarding, operating a copier, fax, printer, scanner, etc. Experience with clinic forms, worker's compensation, insurance, multi-line telephone systems and computers desired.

Qualifications

Considering Only Internal Applications

Demonstrated ability to read, write, and speak English

Demonstrated ability to read, write, and speak Spanish preferred

High School diploma or equivalent

Prior secretarial/clerical experience of 1-2 years preferred

Proficient in Systoc, EPIC and other software programs as implemented

Proficient in Word documents Proficient in multiple-line telephone systems

Medical Terminology preferred

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