Good first impressions are vital when it comes to working as a Patient Service Representative at Unity Point. You are the first face a patient sees when they walk in the door and will be responsible for a variety of activities related to patient intake and care. Patient Service Representatives are given the opportunity to build long lasting relationships with Patients, families and Physicians which ultimately lead to growth and Career stability.
Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office. Answer the telephone, screen and route all incoming telephone calls to the appropriate staff member or take messages according to office policy and procedure. Make, cancel and reschedule patient appointment maintaining appointment schedule according to office procedure. Notify clinical staff of the patient's arrival providing the time of appointment, patient's name and provider's name. Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system. Verify all materials have been scanned into the electronic health record timely and are available for patient appointments and telephone calls.