UnityPoint Health

Patient Service Representative

Requisition ID
Registration and Scheduling
US-IA-Cedar Rapids
202 10th St SE
1010 UnityPoint Health CR St Lukes Hospital
Cedar Rapids
Cardiology Clinic
Scheduled Hours/Shift
8:30-5PM Monday-Friday


Good first impressions are vital when it comes to working as a Patient Service Representative at Unity Point.  You are the first face a patient sees when they walk in the door and will be  responsible for a variety of activities related to patient intake and care.  Patient Service Representatives are given the opportunity to build long lasting relationships with Patients, families and Physicians which ultimately lead to growth and Career stability.  


Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office. Answer the telephone, screen and route all incoming telephone calls to the appropriate staff member or take messages according to office policy and procedure. Make, cancel and reschedule patient appointment maintaining appointment schedule according to office procedure. Notify clinical staff of the patient's arrival providing the time of appointment, patient's name and provider's name. Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system. Verify all materials have been scanned into the electronic health record timely and are available for patient appointments and telephone calls.




  • High school or Vocational School graduate.
  • Knowledge of medical terminology, anatomy and physiology.
  • Ability to effectively enter information into a variety of computer programs.
  • Ability to understand and apply guidelines, policies and procedures.
  • Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
  • Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.
  • Previous medical office experience preferred.
  • Previous experience with an electronic health record or medical office software preferred.
  • Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.
  • Strong interpersonal skills.
  • Strong computer skills.
  • Ability to work as a team member.
  • Strong verbal and written communication skills.



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