UnityPoint Health

Patient Access Associate

Requisition ID
Registration and Scheduling
US-IL-Rock Island
2701 17th St
6020 UnityPoint Health QC Trinity
Rock Island
Patient Access
Salary Minimum
USD $12.18/Hr.
Scheduled Hours/Shift
3:00 PM to 11:30 PM (16 hours per week)


Patient Access is responsible for collecting Patient demographic information, insurance information, and performing various administrative duties.


  • The Patient Access Associate creates accurate and thorough registration records for each patient visit. 
  • Secures appropriate signatures, financial information and documents. 
  • Screens for payer medical necessity requirements and benefit eligibility on appropriate accounts.
  • Pre-registers scheduled accounts via contact with patients, physicians or appropriate information sources.
  • Obtains insurance eligibility, benefits for inpatient and outpatient, scheduled and nonscheduled visits. 
  • Updates demographic and insurance information in system as needed.  
  • Initiates collection process by contacting patients/representatives about date of service deductibles, coinsurance and copayments.  Establishes financial arrangements with patients according to policy. 
  • Primary documentation source for access and billing staff.


  • High School Diploma or equivalent
  • Two years of experience in a hospital patient access/patient accounts department, medical office/clinic or insurance company is desired.
  • Experience interacting with patients and a working knowledge of third party payers and collections is preferred.  Previous customer service experience. 
  • Prior experience with verification, and payer benefit and eligibility systems is preferred.
  • Knowledge of Medical Terminology is preferred.


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