Crisis Intervention Officer

Marshalltown Hospital

Department: Safety/Security

Shift/Schedule: Part-Time; Weekend Package Saturday & Sunday - Nights (6:45P-7:15AM) - Every 5th weekend off

Are you passionate about helping others and creating a safe, supportive environment? Join the Safety/Security team at UnityPoint Health – Marshalltown Hospital as a Crisis Intervention Officer! In this role, you'll play an important part in maintaining a safe and welcoming environment for patients, visitors, and team members while providing compassionate support during challenging situations.

Working alongside nursing staff, behavioral health professionals, and other healthcare team members, you'll help prevent and de-escalate crises, respond to safety concerns, and support patients experiencing behavioral health challenges. This is a rewarding opportunity to make a meaningful difference while developing valuable skills in crisis intervention, communication, and healthcare safety.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Promote a safe, secure, and supportive environment for patients, visitors, and healthcare team members.

• Respond to behavioral health emergencies, security concerns, and situations requiring crisis intervention.

• Use effective communication and de-escalation techniques to support individuals experiencing emotional distress or behavioral challenges.

• Provide appropriate safety interventions, including physical interventions when necessary and in accordance with established protocols.

• Collaborate with nursing staff, behavioral health professionals, and other departments to support patient safety and individualized care.

• Monitor patient behaviors, conduct routine safety rounds, and promptly communicate concerns to the appropriate healthcare team members.

• Assist with visitor screening and identifying potentially unsafe or unauthorized items within patient care areas.

• Support workplace violence prevention initiatives, safety investigations, and staff education related to crisis response and de-escalation.

• Maintain accurate documentation of safety rounds, patient interactions, incidents, and other required reports.

Education:

• High school diploma or equivalent required.

Experience:

• At least one year of experience in security, behavioral health, crisis intervention, or a related field preferred.
• Customer service or public relations experience preferred.

Knowledge, Skills and Abilities:

• Ability to remain calm, professional, and compassionate in stressful or emotionally charged situations.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to recognize and de-escalate aggressive, disruptive, or potentially unsafe behaviors.
• Sound critical thinking and problem-solving skills, particularly in fast-paced or high-pressure environments.
• Strong observation skills and attention to detail when monitoring patient behaviors and identifying safety concerns.
• Ability to work collaboratively with healthcare professionals, patients, families, and visitors.
• Commitment to maintaining patient dignity, confidentiality, and a safe care environment.
• Ability to follow established safety procedures, respond appropriately to emergencies, and accurately document incidents.