Shift: Full Time; Monday–Friday, 8:00 AM–5:00 PM + Some weekends/holidays as needed

Join our team at the Robert Young Center as the Manager of Crisis Services! In this role, you will oversee the daily operations of RYC Crisis Services, including the Mobile Crisis Response Team, Rock Island County Law Enforcement Co-Responder Model, Crisis Stabilization Unit (CSU), and crisis telehealth assessment clinicians.

This position provides clinical supervision and leadership across crisis departments while ensuring compliance with the State of Illinois 590 contract, Rock Island County 708 Board grant requirements, applicable state and federal regulations, and accreditation standards. The Manager is also responsible for staff development and the planning, organization, and execution of crisis programs.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Manages, supervises, and coordinates RYC Crisis Services throughout Rock Island County, including the Mobile Crisis Response Team, Co-Responder Team, Crisis Stabilization Unit (CSU), and crisis telehealth services.

• Ensures quality patient care and appropriate staffing levels to support 24/7/365 crisis services.

• Provides leadership, coaching, and clinical supervision to crisis staff while supporting staff development and performance.

• Monitors quality indicators and evaluates patient care through quality improvement initiatives, patient feedback, direct observation, complaints, and other performance measures.

• Builds and maintains effective relationships with internal teams, law enforcement, community partners, psychiatrists, and other key stakeholders.

• Ensures compliance with staff licensure requirements, HIPAA, state and federal regulations, accreditation standards, grants, contracts, and quality reporting requirements.

• Oversees risk management, audits, complaints, investigations, and performance improvement initiatives to promote patient safety and mitigate risk.

• Manages operational and financial performance, including budgets, cost-reduction opportunities, revenue enhancement, grant funding, quality metrics, and departmental goals.

Education:

• Master’s degree in a healthcare-related field required.

License(s)/Certification(s):

• Licensed Therapist, Social Worker, or Registered Nurse required.

• Valid driver’s license required.

Experience:

• Two years of management experience and clinical knowledge of mental health and substance use disorders required.

• Behavioral health and quality management experience preferred.

Knowledge/Skills:

• Knowledge of quality improvement, metrics, budgeting, and regulatory requirements.

• Strong leadership, communication, and staff supervision skills.

• Knowledge of behavioral health standards, including DSM, ASAM, and applicable state and federal regulations.

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs.  The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.