The Technician II, under the direct supervision of the pharmacist assists with the provision of quality pharmaceutical services. Foremost among these responsibilities are strictly adhering to detail in the performance of pharmacy procedures, solving practical problems, resolving conflict, and implementing constructive change. Additionally, is responsible for providing timely and effective intravenous admixture products for the pharmacy and its customers.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Technical Support

• Responsible for receiving, preparation, labeling and distribution of pharmaceuticals; maintenance and filing of associated records; and the preparation and review of patient and departmental drug charges for assigned area of service in accordance with hospital policy and procedures.
• Strictly adheres to quality control processes and procedures and consistently demonstrates attention to detail in following protocols for product preparation and dispensing and aseptic product preparation.
• Responsible for receiving, preparation, labeling, and distribution of admixture products and maintenance and filing of associated records in accordance with hospital policy and procedures.
• Maintains knowledge of pharmaceutical terminology, drug dosages, dosage forms and drug names.
• Demonstrates knowledge of computer programs used in the department (e.g. Epic/Hypnos/Kronos/Abacus).
• Exhibits the knowledge to troubleshoot common problems with automated dispensing machines and ABACUS.
• Maintain the knowledge and skill set to perform the duties and responsibilities of Omni, Area Check, Premade, counter, and OR technician positions.
• Utilizes reference materials as appropriate.
• Assists in maintaining adequate stocks of pharmaceuticals and supplies through established inventory management procedures, and cost effective utilization. Communicates unusual usage patterns to inventory or supervisory staff.
• Performs pharmacy department area inspections and other cleaning duties as assigned.
• Assists with inventory audits.
• Understands and adheres to all safety practices while performing duties to minimize any risk of injury and/or exposure to hazardous materials.

Departmental Support

• Attends in-services, on the job training, and continuing education programs to meet developmental needs, certification requirements, and keep abreast of new technologies.
• Attends at least 75% of required departmental meetings.
• Promotes the development, preparation, implementation and attainment of departmental goals, policies and projects.
• Assists with orientation and on - the - job training of new hires and student shadowing.
• Serves on committees as assigned.
• Completes assignments with minimum supervision and guidance.
• Provides technical leadership, motivation and guidance to peers and other pharmacy staff.
• Communicates with the pharmacist or pharmacy leadership team as necessary when problems or unusual circumstances arise.
• Is responsible for executing and monitoring professional practices in order to meet necessary standards, recommendations and requirements of voluntary and government agencies (i.e. The Joint Commission,, Iowa Board of Pharmacy Examiners, Drug Enforcement Agency (DEA), Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), State Board of Health, Occupational Safety and Health Administration (OSHA).
• Is aware of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or hospital administrative staff.
• Purposefully conducts all aspects of the job in an ethical manner in support of the hospital’s commitment to ethical behavior in all areas of personal and professional activity.
• Performs other related duties as assigned.
• Is cross-trained to assist with Technician II (Nights) responsibilities as assigned.

Customer Service Support

• Ensures acceptable service level by performing activities in an organized, productive and timely manner.
• Communicates effectively with departmental staff, other hospital staff and customers to provide timely service, accurate information and reduce problems and minimize exceptions.
• Possesses and utilizes excellent telephone manners and rapport.
• Provides answers to questions of routine pharmacy procedures and refers drug information questions to a pharmacist as appropriate.
• Participates in quality improvement activities, including documentation, design, measurement, assessment and formulation of corrective action.

• High School graduate or certified equivalency (GED) is required
• Maintain the required registration and certifications as required by the Iowa Board of Pharmacy
• Must demonstrate an aptitude and interest in pharmaceutical services.
• Must possess excellent communications skills. 
• Must read, write, and speak fluent English
• Use of usual and customary equipment used to perform essential functions of the position