Unity Point Health St. Luke's - Downtown

Full time, Days

Leads and manages day-to-day clinic operations, planning and directing workflows to ensure safe, efficient, and high-quality patient services. Collaborates with clinicians and organizational leadership to align resources, oversee staff performance, regulatory compliance, and financial/operational metrics, and drive continuous improvement to meet clinic objectives and deliver an excellent patient experience.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Establish effective mechanisms of communication with staff, providers, and patients to foster openness, trust, teamwork, and staff development
• Act as a liaison between physicians/providers and organizational leadership to achieve effective communication and optimal operational processes
• Lead recruitment, hiring, onboarding, orientation, and training; ensure timely follow-up for new providers and staff
• Partner with medical leadership and HR on provider performance and talent management; serve as consultant and decision maker on employee relations matters
• Balance team and individual responsibilities; give and welcome feedback; contribute to positive team goals; attend staff meetings and ensure follow-up
• Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility, and protected health information
• Hold full authority over daily operations; coordinate clinic workflows, work schedules, staffing needs, and day-to-day management
• Provide leadership to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a changing healthcare environment
• Possess in-depth knowledge of protocols, processes, policies, and procedures; apply them in decision making and guide staff

Education: 

• Bachelor's degree required or a combination of education and experience.
• Master's degree in business or health care management preferred.

Experience: 

• Two (2) years Leadership/Administration experience with a strong clinical background in compliance and regulation required.
• Two (2) years experience in accounts receivable, including billing and collections, with ICD-9/ICD-10 and CPT coding required.
• One (1) year health care experience or demonstrated clinical and leadership efficiency preferred.
• One (1) year clinical operations experience preferred.
• One (1) year experience in personnel management, facility management, financial management, budgeting and computers preferred.
• One (1) year knowledge and experience with process improvement preferred.

License(s)/Certification(s): 

• Valid driver’s license when driving any vehicle for work-related reasons required.  
• IA Mandatory Reporter Adult and Child Abuse with in 60 days of hire.
• Obtain CPI/MOAB (Management of Aggressive Behaviors) certification within 6 months of hire and maintain certification by-yearly.