UnityPoint Clinic - Waterloo

Patient Scheduling Assistant 

Full time/40 hours per week

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Greets patients upon arrival, checks them in, and assists with the completion of required forms.  
• Schedules and/or reschedules patient appointments, procedures, diagnostic tests, surgeries, hospital admissions, and other related appointments between multiple providers, ensuring compliance with scheduling protocols and regulatory requirements.  
• Answers phone calls, routes messages to the appropriate staff, and coordinates with clinic staff and patients to ensure accurate scheduling, pre-certifications, and verification of financial data.  
• Communicates appointment details, procedure instructions, and pre visit requirements to patients, addressing scheduling concerns and ensuring clarity and understanding of the process.  
• Verifies insurance coverage and obtains prior authorizations for scheduled procedures, ensuring patients are informed of insurance details.  
• Arranges interpreter services and special accommodations for patients as needed, ensuring appropriate care coordination.  
• Enters patient scheduling information into the Electronic Medical Record (EMR) system, ensuring accuracy of patient demographics, insurance, and procedure data, and analyses patient records to determine if outside documents are needed.  
• Assists in performing audits of patient records to ensure compliance with organization policies, privacy laws including Health Insurance Portability and Accountability Act (HIPAA), and industry standards, safeguarding the confidentiality and security of sensitive health information.  
• Supports the department by organizing and maintaining records, ensuring compliance with regulatory standards.  
• Assists with preparing and distributing patient outcome reports, ensuring timely follow-ups and communication with patients and providers. 

Education: 

• High School Diploma or equivalent required. 

Experience: 

• Two (2) years of customer service OR healthcare related experience required. 
• Two (2) years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, and maintaining medical records preferred. 

License(s)/Certification(s): 

• None.