The Clinical Care Attendant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively “Provider”) with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude. Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/ significant others, community agencies, and patient care staff and management. *Reference the Clinical Staffing Matrix for clarification of procedures, actions and processes that you are permitted to undertake according to the terms of your professional license.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Greet and welcome patients immediately upon arrival to the clinic. Escort back to exam suite. Complete patient registration and associated paperwork or assist in on-line registration as needed, based on patient need, ability and desire. Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out.  
• Obtain patients review of systems and history, measure vital signs, including but not limited to weight, blood pressure, pulse, temperature, and complete chart and consistent with clinical protocol.  
• Offer patient convenience items (water, coffee, tea, warm blankets, etc.), to ensure patient is comfortable in exam suite and/or lobby.  
• Follow symptom initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction.  
• If clinic offers Aidarex, offer this option to patients and perform administration of prescription as directed by provider.  
• Review after visit summary and provide instructions to patient as instructed by Provider.  
• Call all patients back 48-72 hours post clinic visit to perform mandatory follow up phone call. Consistent with UPC policy and as directed by Provider call patient with results reporting in a professional and courteous manner consistent with training and licensure.  
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required.  
• Take, relay, and process messages from patient, Provider, pharmacy consistent with training and licensure.  
• Consistent with UPC policy maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.). 
• Maintain UPC and department policies, procedures and objectives; performs functions other than described due to extenuating circumstances.  
• May serve other departments as assigned.  
• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking  
• Maintain regular and consistent attendance at work.  
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.  
• Maintain compliance with Personnel policies and procedures.  
• Monitor environmental conditions in order to secure protected health information.  
• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.  
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.  
• Perform all duties consistent with training and licensure.  
• Perform other duties as requested by Clinic Manager to facilitate the smooth and effective operations of the office. 

Education: 

• Graduate of an accredited program for Medical Assistants or completion of an accredited EMT course. 3-5 years of experience as a Certified Medical Assistant will be considered as an alternative minimum requirement, if a graduate from a non-accredited program. Being a graduate of a registered Apprenticeship will also be considered an alternative minimum requirement. 
• Graduate of an accredited program for RN/LPN license with an associate’s degree preferred. 
• Completed Nationally Accredited Paramedic Program at the Certificate of Associates Degree Level preferred.  

Experience: 

• Two (2) years’ experience in a Family Practice setting, Urgent Care, or related field preferred.  

License(s)/Certifications(s): 

• Certified or Registered Medical Assistant through one of the following required: 
  • National Healthcareer Association 
  • American Association of Medical Assistants 
  • National Center for Competency Testing 
  • National Certified Medical Assistant 
  • National Association of Health Professionals 
  • American Registry of Medical Assistants 
  • American Allied Health 
  • American Medical Technologists 
  • Certified Medical Administrative Assistant through the National Healthcareer Association.  
• Basic Life Support required within 30 days of hire. 
• IA/IL Child Abuse Mandatory Reporter Training in state(s) where providing care required within 90 days of hire. 
• IA/IL Adult Dependent Abuse Mandatory Reporter Training in state(s) where providing care required within 90 days of hire.