Cashier

UnityPoint Health - Allen 

Shift: Full-time; 7:30 AM – 4 PM M-F

Benefits Eligible

The primary responsibility of the cashier is processing of cash receipts, calculation and entry of related account adjustments, and proper preparation of daily hospital reconciliation and/or deposits. Trained and fully capable of handling patients’ payments or resolving billing issues. Requires a detailed, large scope analysis of payment options to secure reimbursement and will process payment posting for hospital/professional billing accounts. Interacts in a customer-focused and compassionate manner to ensure patient needs are met and that they understand the hospital's financial assistance policy, including resolution of personal liabilities through various payment options.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Follow organized daily processes to run the cashier office efficiently and effectively. This will include handling payment transactions, payment postings, and maintaining a control log of remittances and cash accounts. 
• Provide clear communication to satisfy patient billing inquiries and payment option, whether in person or over the phone. Must be able to navigate within EPIC accounts to decipher payment activities, post payments appropriately, and to print financial documents upon request.
• Interacts with UnityPoint Health Central Billing Office and Avadyne when needing to communicate special billing issues, concerns, or refund initiations.
• Complete adjustments and/or corrections from pre-edits, errors or unprocessed items.
• Refers self-pay or underinsured patients to the Patient Financial Coordinators for further assistance or to discuss UPH’s Financial Assistance Policy in further detail.
• Office opening and closing processes will be standard.
• Respond to individual department deposit requests or inquiries.
• Retrieve, open, sort and distribute mail on a daily basis.
• Process and post mail payments received from patients, insurance companies and other sources.
• Notary Public service available during business hours.
• Will accurately prepare and balance all daily receipts for cash, check and credit card payments. This includes scanning checks via the US Bank scanner and running the deposit log report to satisfy the audit requirements. 
• Prepare order for additional cash/change when needed for the cashier, cafeteria, and gift shop.
• The deposit function must be reconciled, prepared, and finalized before daily scheduled pick up.

Education:

• High School Diploma or equivalent

Experience:

• 3-5 years’ experience in a hospital, physician’s office, medical office/clinic, or insurance company required
• Knowledge of insurance payers and collection processes preferred