As a member of the clinical leadership team, assists in directing patient care in the hospice setting in accordance with professional standards. Provides oversight of the delivery of direct patient care through care coordination and guiding the collaboration among the interdisciplinary team. Is responsible for leadership of the clinical team and ensure the highest quality of patient care is provided through active engagement with employees in the patient home and other appropriate settings.

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• Provides leadership and direct supervision with focus on clinical problem solving, mentoring, coaching, performance management, and annual performance evaluations of interdisciplinary team in accordance to HR policy and process administration.
• Assesses and educates staff on job performance and assures competency in staff, to meet or exceed agency established benchmarks, e.g. quality outcomes, patient satisfaction, productivity and documentation requirements.
• Enforces compliance and quality standards based on objective feedback and measurements from quality specialists, patient care supervisors, and/or other clinical leadership staff.
• Approves and coordinates coverage for staff absences, vacations and maintains staffing needs in accordance with safe patient care and quality standards.
• Addresses and resolves patient/caregiver complaints, events or safety concerns from patient, family or caregivers.
• Performs clinical duties including patient/ family visits for field observations and competency evaluation of care to facilitate teamwork and ensure compliance with regulatory and state regulations.
• Monitors productivity, clinical assignments and direct supervision of scheduling workflows to ensure compliance with established operational metrics and compliance with regulation standards.
• Interprets data and implements best practices to achieve established metrics for clinical, fiscal and satisfaction outcomes including staff engagement, staff retention, clinical outcomes and patient and family experience.
• Provides coverage for supervisor staff during absences/vacation request and participates in leadership call responsibility as assigned by region.
• Participates in interview and hiring process including working with service line preceptor in completion of the onboarding process and is responsible for coordination of orientation and training programs for new staff.

Education:

• Graduate of State Board approved program for Registered Nurses

Experience:

• Two years hospice case management experience.

Licensure/Certification:

• Valid driver’s license when driving any vehicle for work-related reasons.
• Current license to practice nursing or therapy according to state where service is provided.
• CPR Certification.
• Valid Mandatory Reporter course completion by state requirement.

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