The Administrative Assistant II is responsible for supporting departments and healthcare teams with administrative tasks of medium complexity. The role manages communication, scheduling, and travel arrangements. The role orders office supplies, maintains equipment, and oversees correspondence to ensure proper tracking and timely follow-up. The role maintains patient, staff, or departmental records, performs data entry, and prepares reports to support decision-making. The role updates documentation, assists with medical billing and insurance processing when applicable, and coordinates departmental projects, ensuring adherence to schedules and company standards.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Administrative Support (60%)

  • Supports departments and healthcare teams with administrative and clerical support of medium complexity.
  • Handles critical incoming and outgoing correspondence, ensuring proper tracking and documentation in office software.
  • Coordinates schedules for high-level meetings, appointments, conferences, and events, ensuring thorough documentation, implementation and detailed follow-up.
  • Maintains inventory levels of office supplies, ensures office equipment is functional, and coordinates any necessary repairs or replacements with vendors.
  • Addresses complex inquiries from staff, patients, and visitors with professionalism and escalate, as needed.
  • Handles end-to-end travel arrangements, including booking transportation and accommodations, with guidance from the appropriate team members.

  Office Operations (40%)

  • Supports budget and expense tracking at the department(s) level and manages office procedures to ensure efficiency.
  • Maintains patient or staff, and departmental records, ensuring compliance with privacy regulations and industry standards.
  • Handles confidential documents and sensitive information, prepares detailed reports and presentations to support decision-making.
  • Assists in managing medical billing and insurance documentation if required, ensuring correct processing and supporting the department in handling discrepancies or issues.
  • Supports departmental projects by assisting with planning, execution, and coordination of resources, ensuring deadlines and quality standards are met.

Education

• High School Diploma/GED (Required): High school diploma or equivalent (GED).

Work Experience

• 3 years (Required): Three years of experience in an administrative, business, or medical-related program.

Knowledge, Skills and Abilities

Required

• Strong organizational skills with the ability to manage multiple tasks, schedules, and priorities in a fast-paced environment.
• Knowledge of office software (e.g., Microsoft Office Suite) and, if applicable, hospital management software.
• Ability to effectively exchange information and foster collaboration across departments to achieve shared goals.
• Knowledge of physical and electronic record-keeping and filing systems to ensure compliance with industry standards.
• Basic knowledge of medical billing, insurance documentation, and reimbursement processes.
• Strong attention to detail to ensure accuracy, consistency, and quality, helping avoid errors, improve efficiency, and enhance work effectiveness.
• Strong problem-solving skills to address and resolve inquiries, issues, or discrepancies quickly and effectively.