UnityPoint Clinic

Medical Assistant - Trainee Pathways -

Dubuque Urgent Care

Full Time Benefits

The Career Pathways MA Trainee position provides participants an opportunity to pursue the education and training to become certified as a Medical Assistant through a recognized Career Pathways Academic Provider.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Training and Expectations 

• Attend and participate in classroom (online or in person) and on the job hours (shadowing or clinicals).  

• Maintain good standing in all course work. 

• Follow all program policies and procedures. 

• Sign a Pathways Employee Agreement committing to work for UnityPoint Health as a Medical Assistant. 

• Maintain all eligibility requirements to participate for the duration of the program.  

Clinical Excellence/Patient Care 

• Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment, and minor surgical procedures. 

• Demonstrates competence in the clinical skills necessary to carry out assigned job duties. 

• May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.   

• Administer ordered vaccines. 

• Schedule referrals for patients with specialist or outpatient as requested by the provider. 

• Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-9 coding. 

• Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. 

• Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes. 

Development and Patient Education 

• Answer questions and provide teaching to patients and family members. 

• Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. 

• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site 

• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. 

• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. 

• Perform other duties as requested 

Education: 

HS Diploma or equivalent 

Experience: 

Must be 18 years of age (or 17 with requirements) 

6 months of experience in a direct patient facing role OR prior experience as an Experience Specialist or similar role in the healthcare setting, OR successful completion of a healthcare certification (Phlebotomy, EMT, or CNA)