UnityPoint Health

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Patient Access Team Lead

Requisition ID
2026-178821
Category
Patient Services
Location
US-IA-Fort Dodge
Address
802 Kenyon Rd
Affiliate
7020 UnityPoint Health Trinity Regional Medical Ctr
City
Fort Dodge
Department
Patient Access
State
IA
FTE
1.0
FLSA
Non-Exempt
Scheduled Hours/Shift
Monday-Friday; 10:30am - 7:00pm (flexible schedule and on call rotation is required)
Work Type (Portal Searching)
Full Time Benefits

Overview

Shift:  Monday-Friday; 10:30 AM - 7:00 PM (flexible schedule and on call rotation is required)

 

Step into a leadership role where you’re the heartbeat of the patient experience! As our Patient Access Team Lead, you’ll energize a fast-paced team that’s often the very first and last impression for our patients, making every interaction count.

 

This isn’t just a leadership role, it’s your chance to shape how care begins. From streamlining workflows to coaching a high-performing team, you’ll be at the center of creating a seamless, welcoming, and efficient patient journey.

 

If you’re a natural leader who thrives on organization, teamwork, and making a difference behind the scenes and face-to-face, this is your moment to shine!

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.


Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:    


• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

 

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

 

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

 

Join our team of experts and make a difference with UnityPoint Health.

Responsibilities

  • Provides exceptional customer service, greeting patients and visitorswith professionalism, addressing concerns and inquiries to enhance the patient experience.
  • Interviews patients and family members to obtain accurate demographic and financial data during the registration process, ensuring a smooth patient experience.
  • Oversees patient flow processes across all areas, ensuring efficient transitions between departments and facilitating patient movement to nursing units.
  • Ensures accurate registration and verification of patient information inthe Electronic Medical Record (EMR) system, including precertification requirements, and collaborates with the Central Billing Office to correctpatient accounts.
  • Receives and records payments on patient accounts to maintain financial accuracy and supports managing department supplies, ensuring timely orders and organized storage for efficient operations.

Qualifications

Education

  • High School Diploma or equivalent required
  • Associate’s degree in Business, Finance, Health Information Management, or related field preferred

Experience:

  • Two years of customer service OR healthcare related experience required

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