The Manager, Social Services, under direction of the Director of Case Management, is responsible for the development, implementation and evaluation of the delivery of social services on the patient care departments which is consistent with the organizational strategic plan, goals and objectives for patient care services. The Medical Social Service (MSS) Manager is responsible for 24-hour management of the social service department. The MSS Manager demonstrates the principles of Servant Leadership, communicates exceptionally, and motivates others to achieve high outcomes through work with multidisciplinary teams.  This person serves as chief recruitment and retention officer for department and works in collaboration with case management leadership to identify areas of improvement regarding practice, policies, and processes.  The MSS Manager is directly accountable to the Director of Case Management.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Leadership

• The MSS Manager is delegated autonomous decision making authority and has the freedom to execute clinical service operations within the hospital budgetary constraints and administrative policy and procedure. He/she meets regularly with the Director of Case Management to apprise of decisions made and actions taken, collaborates in problem solving, reports plans and/or progress of programs within the service area and advises regarding the status of social service delivery
• Builds trusting, collaborative relationships with staff, peers, physicians and administration to advance the core patient business strategy.
• Responsible for department scheduling.
• Applies HR practices fairly and consistently.
• Ensures a thorough and adequate orientation program for new staff and student interns.
• Ensures the adequate competency training and continuing education programming is done to meet identified staff development needs.
• Supports department and hospital shared governance infrastructure and staff engagement.
• Supports continuous staff development and career goal achievement.
• Commits to the hours needed to achieve outcomes and develop others to assure round-the-clock leadership. Requires flexibility with hours worked and shifting priorities as the environment changes, without losing sight of goals/outcomes.
• Follows-up on patient concerns as soon as possible.
• Notifies Director and/or Administration of concerns that have the potential to escalate or lead to Risk Management concerns.
• May be requested to travel to conferences and meetings as a hospital representative. Must be able to make arrangements to attend these as required.

Knowledge

• Possesses a broad understanding of discharge planning strategies, level of care requirements, payment systems and associated requirements
• Upholds and role models the standards of excellence
• Supports and empowers staff to act with appropriate responsibility for the work processes and work environment of which they are a part. Evokes in staff a sense of ownership of and accountability for their work. As well as stimulate staff to continuously improve their performance.
• Supports a “spirit of inquiry” among the staff, encouraging continued personal and career development. 

• Masters Degree in Social Work required
• At least three or more years of clinical experience with recognized advanced knowledge and expertise in the delivery of social service.
• Must possess current social work licensure in the state of Iowa.