UnityPoint Health is looking for a Health Information Management (HIM) Operations Coordinator to join our team! In this role, you will be responsible for coordinating daily work activities in one or more of the following areas: document processing, chart analysis, chart deficiency review, data integrity, transcription, or release of information. If you are a detail-oriented worker who is passionate about healthcare, we would love for you to apply! 

Location: Onsite - Dubuque, IA 

Hours: Monday-Friday, 8am-4:30pm 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Coordinator: 

• Schedules and coordinates staff to cover onsite and remote workflows for document processing, chart analysis, chart deficiency review, data integrity, transcription or release of information
• Monitors daily incoming volume to ensure timely completion of work
• Escalates issues to management when necessary related to system problems, quality, receipt of documentation/information, or turnaround
• Coordinates with clinical areas and other departments to resolve issues, develop efficiencies in workflows and or ensure errors are corrected within the Legal Health Record in a timely manner
• Provides training and education to all HIM employees working various shifts
• Maintains documentation of staff training
• Assists HIM Management with updating and maintaining policies & procedures, training manuals/guidelines, and workflows for the HIM Department
• Monitors and reports staff productivity results to management
• Aggregates, compiles, and maintains data from time studies
• Maintains Key Performance Indicators (KPI) data for HIM Operations and report TAT not met weekly
• Monitors and orders office supplies
• Coordinates and tracks all incoming and outgoing off-site storage boxes
• Assists HIM Management with projects to meet department and hospital objectives
• Coordinate section meetings including the agenda and provide meeting minutes
• Provides support to staff in emergent situations, in the absence of management

Customer Service: 

• Serve as a subject matter expert and resource on operational related matters
• Ability to redirect staff in job assignments/priorities of the workload if the need arises
• Resolve customer service complaints or concerns in a timely and effective manner
• Maintain knowledge of principles and processes for providing customer and personal services
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• High School graduate or GED equivalent
• Minimum of two (2) years of experience in healthcare
• Must possess strong analytical skills to perform work assignments requiring attention to detail, confidentiality, precision and accuracy in accordance with set deadlines
• Ability to compile, interpret and utilize statistical data