UnityPoint-St Luke's

Full-Time Days

Monday-Friday

The Care Coordination Administrative Assistant provides clerical and administrative support to the Care Management department and team members to facilitate department operations, discharge planning and other related activities as assigned. At the direction of the Care Management leadership team, this position supports team member onboarding and orientation, educational offerings, and performance improvement activities for the department.  This position manages relationships with internal and external departments, agencies, and organizations that impact patient outcomes through direct communication, coordination of regular connections, and facilitation of agendas.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health. 

Key Accountability-Coordination Support:

• At the direction of Care Management leadership, assists with and participates in care coordination related process improvement projects for department that support key performance indicators, including but not limited to utilization reduction, readmission reduction, and ACO performance.
• Assists with discharge planning needed including but not limited to, communicating with area agencies or nursing homes, transportation arrangements, background checks, PASRR’s, authorizations, appeals, and patient phone calls.
• Provides support for patient transportation arrangements, coordinates communication when needed, and supports invoice management with 3rd party transportation vendors.
• Maintains an awareness and understanding of referral resources, establishing liaison relationships with ancillary providers, community agencies, and post-acute facilities as a point of contact.
• Supports and educates staff on community resources that benefit care coordination processes.
• Manages relationships, issues and communication with area pharmacies related to Care Management medication voucher program and 340B assistance program.
• Assists with management of department huddles and shares information with team as indicated

Key Accountability- Administrative:

• Answers main Care Management office phone line/fax and triages to staff.
• Interpreter Services liaison for the market
• Supports the onboarding of new team members (e.g. ordering equipment, setting up technology, creating orientation materials)
• Coordinates access to information technology (IT) and supports the resolution of IT issues
• Trained to support annual FIT testing requirements per policy.
• Serves as department representative for key committees that support patient and team member experience and engagement.
• Assists with scheduling meetings and room bookings.
• Processes incoming and outgoing mail for department.
• Works with cashier for needs related to petty cash or check deposits.
• Maintains important contact information for internal and external relationships.
• Supports management/accuracy of department resource site (Sharepoint) and shared documents.
• Reconciles department financials in OnBase program and submits for check request payments as needed.
• Provide clerical support to meetings as needed.
• Maintains department P-card for care coordination purchases for things like DME, transportation tickets / tokens for patient discharge, etc.
• Maintains office needs like ordering office supplies, stocking commonly printed forms & documents, replacing business cards, etc.
• Manages and updates department email distribution lists annually and as needed.
• Submits Foundation requests that support patient care needs.
• Orders forms & documents from WebCRD as needed.
• Administrative support to Director and Managers of Case Management

• Education: Associate’s degree in health care, social services or business OR 2 years of college experience in business, health care or social services required.
• Experience: One year experience in health care or social service setting required.
• Licenses/Certifications: Valid driver’s license when driving any vehicle for work-related reasons.
• Knowledge, Skills, and Abilities: Experience with Microsoft Office. Ability to use the electronic medical record. Knowledge of medical terminology. Excellent verbal and written communication skills . Ability to multi-task and prioritize workload. Flexible and adaptable to changing environment. Excellent critical thinking and problem solving skills. Positive attitude with team-oriented approach.