Join our team as an Ambulatory Informaticist and play a key role in shaping how our organization uses the Epic electronic health record (EHR). In this role, you will collaborate directly with end users and IT to develop, implement, train, and support EHR functionality that improves workflows and enhances the care experience. You will identify enhancement needs, gather approval, and help prioritize and implement system changes from start to finish. As a trusted liaison between frontline staff and technology teams, you’ll translate user needs into practical solutions and support additional applications as needed. If you’re passionate about optimizing digital tools in healthcare and enjoy working closely with both clinical and technical teams, we’d love to meet you.

Hours: Monday-Friday, 8am-5pm 

Location: Hybrid - must reside in the Quad Cities area for onsite clinic visits and trainings 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Client/End User Education

• Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
• Provide educational updates on relevant applications to physicians, providers and staff through classroom sessions, 1:1 instruction, or using remote technology. May assist with education for other end users as needed.
• Identify, develop, and optimize EHR workflows to support process changes and enhance the overall workflow of the clinic or department.
• Coordinate the development, maintenance, and implementation of training materials, communications and procedures related to relevant applications.
• Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific to quality, regulatory or other
• requirements and incentives.
• Participates in pre-planning and on-site support activities associated with the onboarding of new providers, clinical staff, and/or new departments.
• Communicates EHR-related information to customers including, but not limited to clinic rounding, email, newsletters, videos, webinars, and other written materials to supporting the change management process.
• Ensures customer downtime preparedness, including but not limited to, execution of the business continuity plan for the electronic health record and assures business continuity device audits to meet system standards.
• Attends Epic educational offerings and shares learnings with others to improve knowledge and educate the organizations we serve.

Assessment/Planning

• Assess EHR competency levels of clinical staff, physicians, and providers, and recommend action to strengthen performance and increase efficiency.
• Partner with IT, clinic management and operational leadership to monitor effectiveness of training efforts.
• Monitoring may include routine review of reports and utilization data used in the development of action plans.
• Lead and participate in projects, committees, and workgroups to address specific issues, assist in process improvement activities, or implementation of new functionality.
• Coordinate data and reporting needs with customers and reporting team. Analyze data or submit report requests as needed.

Customer Service/Technical Support

• Researches potential solutions, identifies opportunities, tracks, and seeks approval for enhancement request, and assists in the prioritization and implementation of system changes.
• Provide coordination of chart correction issues within the electronic health record.
• Ensures effective customer communications and downtime recovery procedures as part of incident management activities.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement.

• Bachelor’s degree in a healthcare related field or equivalent experience (minimum three years) in a medical clinic setting or a relevant health care IT role.
• Minimum three years in a medical clinic setting or a relevant health care IT role.
• Must have experience working within Epic