Under the guidance and supervision of the Manager or Director, the Associate is expected to acquire an understanding of and proficiency of all functions for their assigned areas.  The associate will receive incoming calls to schedule  patient appointments for the many specialty clinics.  This position may also include billing, charge and data entry, filing and record keeping.  The associate will be expected to contribute to the department functioning and support the mission and focus values of the hospital.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Clinical Excellence

• Has acquired technical/clinical knowledge and uses it effectively to improve job quality and individual and organizational performances.
• Receives patients and visitors and answers telephone; screens calls and addresses inquiries or refers them to the appropriate person.
• Maintains the various schedules for the outpatient specialty clinics.
• Maintains filing and record keeping systems within the assigned areas.
• Attends meetings as required.
• Creates and distributes the monthly specialty clinic calendar.
• Ensure patients, families, and visitors satisfaction is provided.
• Possesses excellent customer relation skills.
• Has clinical knowledge of various computer programs and technical equipment.

Development & Patient Education

• Continues professional development and involvement through networking interdepartmentally and with specialty outreach clinics.
• Performs other related secretarial and clerical functions as instructed per manager. 

Basic UPH Performance Criteria 

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Practices and reflects knowledge of HIPAA, DIA, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. 

• High school graduate.  
• 1 year hospital or clinical experience with scheduling and secretarial tasks. 
• Must possess and maintain current Basic Life Support (BLS) certification or obtain certification within three (3) months from date of hire.
• Valid driver’s license when driving any vehicle for work-related reasons.  Writes, reads, comprehends and speaks fluent English.
• Multicultural sensitivity.
• Microsoft Office – basic computer skills.
• Customer/patient focused.  Use of usual and customary equipment used to perform essential functions of the position.
• Work may occasionally require travel to other UPH facilities.  May drive a UPH vehicle, rental or own vehicle.