Unity Point St. Luke's - Downtown

Full Time (40 hours weekly) Float, PTO coverage mostly nights and weekend

The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries, offers financial counselling, and manages patient flow. The role also supports administrative tasks, resolves billing issues, and ensures compliance with financial and insurance procedures.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy. 
• Consistently schedules, registers, and obtains signatures. 
• All data collection from patient and or guarantor should be accurate, complete and compliant. 
• Follows all policy and procedures related to optimal financial performance. 
• Utilizes tools such as real time eligibility responses, on-line resources, phone or fax to verify eligibility to ensure accuracy. 
• Understands and communicates patient benefit information and follows collection guidelines.
• Demonstrates UnityPoint’s FOCUS Values in all actions and interactions. 

Education: 

• High school graduate required.  
• Medical related diploma or certificate preferred.  
• Completion of Medical Terminology Course/Module within 12 months of hire. 

Experience: 

• One year of medical office or equivalent experience preferred.  
• Insurance billing for medical or hospital preferred. 

License(s)/Certification(s): 

• Valid driver’s license when driving any vehicle for work-related reasons required.  
• Obtain CPI/MOAB (Management of Aggressive Behaviors) certification within 6 months of hire and maintain certification by-yearly.