The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries, offers financial counselling, and manages patient flow. The role also supports administrative tasks, resolves billing issues, and ensures compliance with financial and insurance procedures.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

·         Greets and escorts new patients and guests while demonstrating positive customer service skills.

·         Answers telephone calls and makes calls for patients and guests.

·         Maintains and orders supplies.

·         Completes registration interviews with patients including insurance verification

·         Performs Point of Service Collections by requesting estimated liabilities, copays, and deposits.

·         Processes and posts patient payments on accounts after collecting cash, check or credit card payment. 

·         Prepares patient charts including labels, wristbands, information flexes and other forms used by patient care team.

·         Explains and has patients sign treatment consents and required billing documents.

·         Calls and/or faxes for insurance pre-certification and authorization for inpatient and outpatient services, when needed.

·         Obtains and transcribes orders for patients.

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Education:

High School Graduate.

Previous customer service experience

Experience:

Data entry and typing.  Hospital experience or business training helpful.