We are looking to hire a Chart Correction Specialist! In this role, you’ll play a vital role at the heart of our healthcare operations — making sure every piece of clinical information is correct, complete, and reliable across all inpatient and outpatient systems.

In this key position, you’ll collaborate with a variety of teams — from Finance and Pharmacy to Clinical Departments and Compliance — to coordinate and validate chart corrections that support patient safety and seamless continuity of care. Your expertise will help maintain the integrity of our medical records and the trust of those we serve.

Hours: Monday-Friday, 8am-4:30pm 

Location: Remote - applicants preferably reside in the UPH geographies of Iowa, Illinois, or Wisconsin

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Chart Correction

• Corrects and resolves incorrect documentation issues within clinical systems such as multiple patients' information in one health record, and one patient with two or more records/encounters in order to maintain a complete and correct legal health record for each patient.
• Makes independent decisions on how best to address critical registration and documentation errors impacting patient safety and direct clinicians, ancillary & clinical departments on the necessary actions that must be taken to mitigate.
• Facilitates emergent wrong registrations through the Contact Move process, interfacing with and directing multiple stakeholders as to the appropriate actions to take to quickly resolve data quality issues as a result of wrong patients being registered in a manner and timeframe to minimize the impact to patient safety.
• Works with staff to ensure smooth and coordinated correction of clinical information between patients and systems. 
• Maintains in depth understanding of data flow between the EHR, various repositories and ancillary systems.
• Develops and maintains good communication with a wide variety of internal and external professional relationships to accomplish departmental and hospital objectives.
• Communicate with customers throughout the chart correction process, utilizing e-mail, phone calls, in-basket messaging.
• Documents outcomes of the chart correction process according to organizational policies. Advise clinicians, HIM staff, and other customers on HIM procedures and assist in resolution of incorrect documents and documentation related issues.
• Coordinates with Data Integrity Analysts when a duplicate is identified or created during a chart correction.

Customer Service

• Acts as a liaison between clinicians, and practice/clinical staff ensure that incorrect data is identified, charting errors are communicated to the parties identified in the chart correction policy, erroneous data is corrected, and is verified that the clinical information was updated completely and correctly.
• Promptly answers office phone calls.
• Monitors and responds timely to all communication sent to Chart Correction team within the email box, and/or in-basket.

• High school diploma or GED equivalent required. Associates degree in Health Science Bachelor degree in Health Information Management preferred. 
• Two years of experience in an acute care environment or two years of experience with an electronic health record or hospital/medical setting Previous medical clerical/office experience or formal training in the Health Information Technology field.
• Previous experience working with quality assurance activities/methodologies and performing chart corrections preferred.