SHIFT:  Mon-Thurs 7:30a-4p, Fri 7:30a-3:30p

The Experience Specialist NE is responsible for basic patient experience, ensuring a seamless experience for patients and visitors. The role extends a professional welcome, assists with paperwork, and guides patients to the appropriate departments. The role addresses general patient inquiries, answers the incoming calls and escalates urgent concerns to experience specialist leads. The role supports in maintaining accurate patient records in the EMR system and collects patient feedback.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Greet patients and visitors and obtains accurate demographic and insurance information for office records.
• Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photocopy & scan insurance cards and driver’s license.
• Collect copayments, coinsurance, and past due balances at time of service.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in appropriate and professional manner.
• Schedule and maintain patient appointments for provider and nurse schedules.
• Manage preregistration work queues.
• Retrieve, file, photocopy, or scan medical correspondence, reports and miscellaneous items, as requested.
• Collect payments, issue receipt’s and reconcile daily accounts receivable activity to prepare for daily deposits.
• Open and/or close clinic following specific guidelines of the individual clinic.
• Monitor supplies and forms to assure adequate stock and compliance.
• Complete all clinic medical record requests.
• Adhere to all confidentiality policies and procedures.
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
• Readjusts work assignments according to backlogs, absences, etc., and reports to leadership.
• Balance team and individual responsibilities.
• Be open and objective to other’s views.
• Give and welcome feedback.
• Contribute to positive team goals.
• Put the success of the team above own interests.

Education:
• Graduate of high school or equivalent.
Experience:
• Previous healthcare experience preferred.
• Working knowledge of medical terminology and third-party payer helpful.
License(s)/Certification(s):
• Valid driver’s license when driving any vehicle for work-related reasons.