The Imaging Service Assistant NE is responsible for supporting patients and technologists throughout imaging procedure, while ensuring safety, compliance and infection control standards. The role prepares imaging rooms, maintains equipment, and coordinates patient flow to ensure timely procedures. The role works with various departments to maintain patient information, manage imaging records, and respond to patient inquiries in a professional manner.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Administrative and Customer Support

• Greets the patients as they arrive at imaging reception desk and checks them in, notifying the appropriate modality of their presence. Answers incoming calls, taking adequate messages.
• Faxes or mails Imaging exam reports as requested.
• Orders radiology exams appropriately with attention to detail and assuring all necessary information is appropriate and available.
• Schedules patient procedures according to written protocols and provides daily schedules for the Imaging Services Department.
• Participates in the clinical instruction of student radiographers as appropriate.
• Acquires medication lists as appropriate and assists customers with documentation of information.
• Ensures accurate registration and verification of patient information and updates patient information as appropriate, including eligibility and precertification and approval requirements.
• Burns CD or pushes images electronically as requested. Release of information is then documented.
• Loads outside images into the PACS system.
• Notifies technologists of STAT procedures and additions or cancellations to the schedule.
• Determines the need for and gathers the necessary patient and exam information to call the on-call Imaging Specialists into work when needed.
• Assists Imaging Technologists with patient throughput, which may include instructing and assisting patients to dress for their exams, assisting with toileting needs, transferring patients to exam tables, weighing patients for administration of contrast materials, and obtaining checklists and screening forms, including MRI safety specific checklists prior to study and entry into MRI. Also verifies medication lists with patients for accuracy.
• Must possess a commanding understanding of all Imaging Services exams to provide direction and answers to any inquiries.
• Consistently uses excellent telephone manners and rapport in communicating with all persons in the scope of work duties. This includes telephone, intercom and direct communication as well as all forms of communication devices available in the Imaging Services Department.

• High School diploma or GED equivalent.
• Six months previous medical-related field or customer service field.
• Writes, reads, comprehends, and speaks fluent English.
• Multicultural sensitivity.
• Microsoft Office – Basic computer skills.
• Customer/Patient focused.
• Critical thinking skills using independent judgment in making decisions.
• High organizational skills.
• Ability to multi-task.
• High attention to detail.
• Ability to interact effectively with physicians, health care team members, patients and members of their support systems.
• Excellent communication, problem-solving and organizational skills.
• Flexibility, initiative, common sense and attention to detail.
• Ability to work with the public in a courteous, efficient manner.
• Ability to work effectively with physicians, management and co-workers.
• Team player and team builder with a positive attitude.
• Ability to maintain confidentiality according to HIPAA standards.
• Ability to prioritize work and follow through with minimum supervision.
• Ability to conduct business and encounters in a professional and courteous manner.