UnityPoint-St. Luke's

Hours: 8:30am-5:00pm 

Do you have strong customer service skills and and excellent attention to detail? If so we have the job for you!!

Patient Financial Support Assistants act as on-site support for billing questions from patients and guarantors. The representative is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate resources to resolve account questions. The role may expand to cashier-related responsibilities including bank deposits, balancing, posting of checks and cash, and serving as a key contact for the finance department and banks for these related services.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Respond to onsite billing and financial inquiries from patients and other related inquiries in a professional and courteous manner.
• Issue Resolution: Identify, troubleshoot and resolve customer issues and complaints, ensuring a positive patient/customer experience and maintaining high customer satisfaction levels.
• Patient Education: Provide patients with information regarding healthcare services, procedures, and policies – helping them to understand their financial liability and payer adjudication and cost sharing.
• Record Keeping: Accurately document all customer interactions, inquiries and resolutions in electronic medical record (EMR-Epic) to maintain comprehensive and up-to-date records.
• Complete financial work responsibilities including bank deposits, balancing, posting of checks and cash
• Serve as a key contact for finance for cashier related services
• Resolve on site billing questions from patients or guarantors.

Education

• High School graduate or equivelent. 

Experience:

• 3-4 years of healthcare revenue cycle experience – understand healthcare financial terms, claims processing & adjudication, terminology.

Knowledge/Skills/Abilities:

• Communication: Excellent communications and interpersonal skills, with the ability to handle difficult situations with empathy and professionalism
• Healthcare Literacy: Strong capacity to obtain, process and understand health information and services, especially as it relates to patient financial responsibility and cost sharing. Core competency must understand payment methodologies, deductible, co-insurance, co-payment, high deductible plans, etc.
• Technical Proficiency: Proficiency in using patient accounting systems, call center software and Microsoft Office Suite. Ability to quickly learn new software and technologies.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions quickly, while on a call with a patient/customer
• Detail-Oriented: High level of attention to detail, with the ability to accurately document information and follow procedures.
• Multitasking: Ability to manage multiple tasks simultaneously and prioritize workload effectively.
• Adaptability: Flexibility to adapt to changing priorities and handle a high volume of calls and inquiries.
• Team Player: Collaborative mindset with the ability to work well in a team environment.

Apply today!!