HR Shared Services Coordinator

Full Time Benefits - Days 

This is a fully remote position; however, we are ideally seeking candidates located in the Des Moines area.

UnityPoint Health is seeking a detail-oriented and service-driven HR Shared Services Coordinator to join our AskHR team. In this role, you’ll support a wide range of HR functions including benefits administration, wellness programs, ADA coordination, and employee recognition. You’ll serve as a key liaison between team members, vendors, and HR leadership—ensuring timely, accurate, and compliant HR service delivery.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Shared Service Coordination

• Provide support to functional areas of Total Rewards, including, but not limited to benefits administration, compensation administration, leave of absence administration, HRIS, communication, wellness, and special projects, to ensure compliance with policies and procedures as well as state and federal regulations.
• Serves as Subject Matter Expert (SME) regarding life, retirement, health, wellness, education assistance, employee recognition, leaves of absence, American Disability Act (ADA), COBRA, and other duties as assigned
• Serves as liaison with vendors/agencies regarding programs, data and issues to resolve assigned issues. Escalate as appropriate to leadership.
• Create, advise, and maintain proper documentation for information/communications pertaining to team member benefits (dependent verification of life events, physician result forms, public service loan forgiveness, wellness credits, ADA, faxes/cases/calls, as assigned).
• Alert and advise leadership and HR teams of patterns, issues, and make recommendations on resolution.Analyze research and resolve issues in vendor reports to validate payroll accuracy. 

Customer Service

• Collaborate, advise and resolve with team members, leaders, HR Business Partners (HRBPs), Employee Relations Partners (ERPs), broker, Legal and vendors regarding regulations and policies including ADA case management and benefits administration.
• Independently handles first level escalations and if unable to assist will send to Sr. Shared Services Operations.
• Educate team members/leaders/HRBPs/ERPs on benefits/LOA regulations, policies, and procedures. Also, provide navigation guidance for Lawson and vendor portals.Communicate with team members in a clear, efficient, and helpful manner maintaining professionalism while explaining next steps or resolution to issue.

Compliance

• Validate, analyze, and ensure data and system integrity is accurate for team members.
• Audit, analyze, validate, and resolve issues found in reports for HSA contribution funding, vendor reconciliation, vendor EOI, wellness, age 26, vendor disability/intermittent/payroll change/status changes, physician on leave, and various affiliate standalone benefits. Educate, represent and advocate for team members/leaders/HRBPs/ERPs while collaborating with HRIS and vendors related to compliance to various shared services programs.

Education: 

• Associates Degree (or applicable work experience) required. 
• Bachelor’s Degree (or applicable work experience) preferred. 

Experience: 

• 2 years in the analysis, design, and/or administration of benefits including but not limited to health, wellness, retirement, education assistance, employee recognition, disability, and ADA required. 
• 3+ years in the analysis, design, and/or administration of benefits including but not limited to health, wellness, retirement, education assistance, employee recognition, disability and ADA preferred.