Shift: Monday - Friday, 7:30 am - 4:00 pm, for 72 hours per pay period. 

Join Our Team as a Patient Service Representative!

Do you have a passion for helping people and making a great first impression? Our clinic is looking for a Patient Service Representative to be the welcoming face and supportive voice for our patients.

Seize this opportunity to be part of a team that makes a real difference in patients’ lives!

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Greet and assist patients and visitors with professionalism and compassion

• Manage patient check-in, registration, and check-out processes

• Schedule, confirm, and update patient appointments

• Answer phones, respond to inquiries, and direct calls appropriately

• Collect payments and verify insurance information accurately

• Support clinic staff and ensure a smooth, positive patient experience

Education: 

• Must have a High School Diploma/GED

Experience: 

• Previous experience in a medical office, healthcare setting, or customer service role preferred

Other Skills: 

• Strong communication and interpersonal skills with a patient-centered approach

• Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment

• Microsoft Office - basic computer skills