The Registration Specialist will facilitate the patient intake process by performing quality functions for registering patients into the surgery center computer system. This highly visible position must be aware of the importance and impact the position has on the surgery center public relations. Positive human relations skills are necessary and required to be always exhibited.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:

• Must demonstrate an aptitude and interest in registration .
• Verifies insurance eligibility and insurance coverage for patients via phone or internet.
• Counsel patients on coverage, cost estimates, patient financial responsibility, and financial assistance applications.
• Gather, verify, and enter demographic and billing information for new and established patients to complete the electronic health record and insurance claim for each patient visit.
• Demonstrates ability to effectively manage details by accurately completing patient registration and maintaining medical records in all areas of the surgery center.
• Collects point of service payments, issues receipts and reconciles daily receivable activity to prepare for daily deposits.
• Performs other duties as assigned.
• Receives patients, visitors, and answers telephone calls.
• Creates a welcoming environment for all. Effectively managing positive relationships with other team members and other departments
• Responds to patient questions regarding their account and ensures solutions to patient billing, complaints, or concerns.

Basic Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, AAAHC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital, ASC, and department compliance requirements for federally funded healthcare programs (e.g., Medicare and Medicaid) regarding fraud, waste, and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital and ASC administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Education:

                  • Must have high dipolma.

Experience:

                 • Experience with computer systems, including Microsoft Office.

                 • Knowlegdge of medical terminology (preferred but not required).

Knowledge/Skills/Abilities:

                 • Writes, reads, comprehends, and speaks fluent English

                 • Multicultural sensitivity

                 • Critical thinking skills using independent judgment in making decisions

                 • Basic computer knowledge using Microsoft Office, web browser, and email

Other:

                • Use of usual and customary equipment used to perform essential functions of the position