Centralized Scheduler 

Full-Time; Monday-Friday; rotating shifts: 730A-4P, 745A-415P, and 8A-430P; May need to come in early for procedures scheduled earlier than shift. 

The Scheduler is responsible for scheduling, canceling, and confirming patient’s appointments for services throughout the Grundy County Memorial Hospital system and visiting specialty providers by direct or indirect contact with our customers.  Creates accurate and thorough registration for each patient visit. Discusses patient liability before time of service as defined by the patient’s insurance plan. Identifies those patients who may need financial assistance. Interacts in a customer focused and compassionate manner to ensure patient’s needs are met.

Here’s your opportunity to join a high performing team. Grundy County Memorial Hospital is a consistent top performer in patient experience, recognized as one of the nation’s Top 100 Critical Access Hospitals, and is accredited for meeting the highest standards for patient safety and quality of care. Come see why our employees have placed us among one of Iowa’s Top 150 Workplaces for the past eight years, a Cedar Valley Employer of Choice, a National Health Care Industry Top Workplace in 2023 and 2024, and a 2024 National Top Workplace by the USA Today!

As an affiliate of UnityPoint Health, GCMH offers competitive pay and benefits, including the new Total Rewards program!

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Departmental Support and Functions

• Anticipates the need to assist coworkers and adapt to staff coverage in any scheduling area or site.
• Ability to multitask and work efficiently to maintain patient movement and schedules.
• Ability to communicate and work collaboratively with Revenue Cycle team members as well as ancillary departments of the Hospital.
• Adheres to regulation pertaining to Medicare Secondary Questionnaire (MSPQ), Health Insurance Portability and Accountability Act (HIPAA), Personal Health Information (PHI), Advance Beneficiary Notice (ABN), and Emergency Medical Treatment and Labor Act (EMTALA).
• Assists new hires in training process.
  

Scheduling Functions

• Proficient with all types of scheduling functions in electronic health record (EHR) system for GCMH and for visiting specialists.
• Schedules, cancels, and confirms patient appointments for hospital services and visiting specialty clinics.
• Answer all inquiries from customers, both internal and external, in a timely manner.
• Register all patient services by ensuring patient information is complete and accurate and orders/referrals are obtained as necessary to ensure timely billing.
• Follows UnityPoint Health Registration Standards to ensure data accuracy and timely billing.
• Verifies insurance eligibility by accessing on-line resources, phone, or fax. Reads return responses to ensure insurance coverage is verified.
• Proficient in authorization processes and responsible for obtaining authorization information in advance of the service being provided.
• Provides critical information about testing to patients in advance of services, and ensures necessary information is relayed to the servicing department.
• Checks in patients for services, ensuring proper paperwork is completed and distributed to appropriate personnel in a timely manner.
• Prepares pre-service estimates for patients and communicates information about financial responsibility to patients in a customer-oriented fashion.
  

Financial Management

• Meets defined/established collection goals of the health system.
• Responsible for working Patient Work queues daily and completing accounts timely and accurately to ensure timely billing.

Minimum Requirements

• High school diploma or equivalent
• Writes, reads, comprehends and speaks fluent English
• Basic computer knowledge using word processing, spreadsheet, email and web browser.

Preferred

• One (1) to two (2) years of college
• Previous medical office experience. 
• Previous experience with an electronic health record or medical office software.